Alert1 Medical Alert System

Security.org TeamOct 3, 2019

AlertOne Services Company, the organization that offers the Alert1 Medical Alert System, has been in operation for over 30 years, serving over 250,000 families. This experience has garnered the company high ratings from both Consumer Affairs and the Better Business Bureau, which assigned Alert1 its coveted A-plus rating.

Features

Every medical alert system offers advantages that seek to provide consumers with specialized protection that suits their individual lifestyles. Alert1 is no exception. You can try out the service risk-free for up to a month thanks to the 30-day money-back refund. The system is preprogrammed, so all you have to do is power it up. Alert1 gives you the power to choose whom you want to call in an urgent situation, whether that be a family member, a neighbor, or emergency services. If there is another person living in your home who also wishes to use the system, you can receive a discount of over 50%.

Packages

Alert1 allows you to choose the exact level of protection you need with five different packages available. Whereas other medical alert systems offer fall detection only as an add-on, Alert1 offers you packages in which it is automatically included. You can also choose between in-home or on-the-go protection. For those who desire the most comprehensive protection, there is even a package that includes both in-home and on-the-go monitoring plus fall detection. Only the most basic package requires a landline; the others can operate on cellular systems.

Alert1 cellular systems are operable anywhere in the United States there is cellular service. Home systems have a maximum range of more than two football fields, a total of 656 feet.

Equipment

Regardless of which package you choose, the equipment that comes with your Alert1 Medical Alert system is completely free. This is another advantage that Alert1 offers over the competition.

There are two packages that provide protection strictly for in-home use. There is the basic Home plan as well as the Home Fall Detection. The latter has a cellular option, while the former requires a landline. In either case, however, the equipment includes a base unit with a two-way speaker and wearable, waterproof alert buttons.

The On-the-Go systems feature wearable cellular medical alert devices that use the AT&T network and include a two-way speaker. The On-the-Go Fall Detection system includes GPS and Wi-Fi, allowing emergency services to locate you in case you are unable to press the button and talk to them.

The most comprehensive package is the On-the-Go plus Home Fall Detection bundle, which includes the home fall detection pendant and base unit, plus the mobile fall detection pendant and charging station.

A word about fall detection: Alert1 is careful to point out on its website that the fall detection does not detect 100% of all falls, reminding you to press the button if you are able.

Service

Alert1 call centers operate 24 hours a day, seven days a week so that you can get help whenever you need it. There are two Alert1 call centers in the United States, and each is a TMA 5-Diamond Certified Command Center.

People who have used and tested the service report that they get a response from an operator within 40 seconds or less. Testing of the device is allowed and encouraged, and users appreciate the professionalism and empathetic tone of the operators with whom they have come in contact through use of the device. However, there is also some concern over the quality of the speaker on the mobile devices. This does not appear to be an issue with the in-home systems.

Add-Ons

There is a long list of add-ons available for an additional price with the various Alert1 systems. These optional features include, but are not limited to, the following:

  • Wall-mounted emergency buttons
  • A lock box for key storage
  • Surge guard
  • Voice extender
  • Monitored smoke detector
  • Advantage plan (warranty and other perks)

With the exception of the advantage plan and the monitored smoke detector, which incur a monthly cost, the rest of the add-ons are available for a one-time fee.

Costs

While there are no contracts involved in Alert1 Medical Alert Systems, you do not pay on a month-to-month basis. Rather, you pay upfront according to one of three payment plans. You can choose to pay semi-annually (every six months), quarterly (every three months), or annually (once a year). The company sometimes runs a special promotion in which you can get free add-ons and special discounts by signing up with the annual plan. However, this does mean that you pay more upfront.

You can choose coverage for an additional person on your plan. However, this increases the price. The following table shows per-month pricing for each package and payment plan for one or two people. These prices do not include any add-ons, for which you would be charged extra.

 Semi-annual payment planAnnual payment planQuarterly payment plan
On-the-Go plus Home Fall Detection (one user)$55.95/month$52.95/month$58.95/month
On-the-Go plus Home Fall Detection (two users)$85.95/month$82.95/month$88.95/month
On-the Go (one user)$33.95/month$30.95/month$36.95/month
On-the Go (two users)$53.95/month$50.95/month$56.95/month
On-the-Go Fall Detection (one user)$44.95/month$41.95/month$47.95/month
On-the-Go Fall Detection (two users)$64.95/month$61.95/month$67.95/month
Home system (one user)$22.95/month$19.95/month$25.95/month
Home system (two users)$43.95/month$40.95/month$46.95/month
Home Fall Detection (one user)$33.95/month$30.95/month$36.95/month
Home Fall Detection (two users)$43.95/month$40.95/month$46.95/month

It is worth reiterating that you do not pay by the month for any Alert1 system. The payment plan that you choose determines how often you pay. So, for example, on an annual plan, a Home Fall Detection system for two users would cost $491.40 per year, all of which would be due up front. The same system on a quarterly plan would cost $140.85 every three months.

Summary

With serious falls affecting one out of three people over the age of 65, a medical alert system could be an excellent investment. The price is comparable with similar systems. While it is not necessarily the most state-of-the-art system of its kind, users and reviewers seem to agree that it offers good value for the money.