LifeFone Medical Alert Review

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Editor's Rating
8.6
/10
Security.org TeamOctober 3, 2019

LifeFone has more than 30 years of experience in the healthcare communications industry, developing equipment that protects seniors when they need help the most. They offer a lot of medical alert system options, an innovative app-based medical alert plan, and an extensive set of caregiver tools.

Overview

LifeFone has a focus on exploring innovative ways to promote senior independence and improving their medical alert solutions. They cover a broad range of options, from the traditional system to a fully app-based experience. You can also add-on the equipment that makes sense for your needs. The base equipment that you need for the medical alert system is included in the monthly fee, but you will pay extra for accessories and add-ons.

Equipment & Tech

The included equipment varies based on the plan that you choose.

The landline and cellular At Home plans include a base station, necklace or wrist band, and the emergency button. Your range with this configuration is 1,300 feet from the base station, which is more than enough to cover a large house and at least some of the yard.

The At-Home and On the Go plan has a home and mobile base station and a button designed to work with both. When you’re at home, you have a range of 600 feet from the base station, and when you’re out, you’ll have 350 feet to work with.

The cellular connections are serviced through AT&T, so check the coverage map in your area before you choose one of the wireless options.

The other At Home and On the Go plan offers an all-in-one unit that provides two-way communication through the pendant itself. The battery life for the normal pendant is 30 days, and if you’d like fall detection, that changes to five days in between charges.

Vanity Pendant $89.00

Want to have a medical alert button that you’re proud to show off? This version of the pendant turns your emergency button into a beautiful piece of jewelry.

Beaded Lanyard $21.95

This is another way to spruce up the looks of your medical alert pendant.

Wall Mount Master Lock Box or Hanging Lock Box $39.95

You can set up a lock box to allow emergency responders to get into your home when you can’t open the door for them. The lock box can either hang off of the door or be installed nearby. LifeFone also has its own version of a lockbox for $29.95, which is frequently included for free in promos.

Mobile Device Car Charger $19.95

Get a car charger for your On the Go system.

Mobile Device Charging Cradle $39.95

This is an extra charging cradle for the mobile medical alert unit.

Wall Mounted Help Button $39.95

You can install wall mounted emergency buttons throughout your home, especially in areas where you might not have your medical alert pendant on.

Monitoring & Features

Industry Leading 1,300 Ft Range

The At-Home system has one of the longest medical alert ranges in the industry. While the range will be reduced depending on the type of materials that your house has and other interference, it’s still far ahead of most other systems.

32 Hours Backup Battery

No power? No problem! You get 32 hours of backup battery to keep your base stations going strong.

Waterproof

Hop in the bathtub or take a shower – you can still call for help if necessary.

GPS Enabled

The mobile unit has a GPS tracking feature that helps emergency crews reach your location anywhere you’re located at.

Fall Detection

Falls are incredibly dangerous for seniors, so being able to detect them and dispatch help quickly is essential.

Caregiver tools

LifeFone also has an excellent set of tools designed for caregivers:

  • Daily check-in $19 per month: LifeFone will check-in with your loved in once per day to make sure they’re doing well via a daily phone call.
  • Activity assurance $6 per month: You can confirm that your loved one has been active with this service. The LifeFone unit will beep and prompt your loved one to turn it off by pressing a button.
  • Medication reminders $6 per month: Many seniors have complex medication routines that can get tough to stick to. A helping hand with medication reminders from LifeFone can improve medication management. It supports 4 reminders per day, with up to 10 medications per reminder.
  • Location services $9 per month: Check the location of your loved one up to 30 times per month, and add more requests for $5.

Personalized Emergency Care Instructions

You create your own plans for different situations and how you’d like LifeFone to react to them, who they should notify, and other details. You can update this information online, through email, over the phone, or by mail.

Remote Phone Answering

The speakers and microphone in the base stations work great for talking to LifeFone representatives, and you can also use them to answer your phone.

Unlimited Emergency Contacts

You’re not limited in the number of people that get contacted by LifeFone during an emergency.

LifeFone Mobile Alert App

You don’t need to invest in a physical medical alert system to get this type of functionality in your life. LifeFone’s Mobile Alert App turns your smartphone into a medical alert button, connecting you to LifeFone whenever you find yourself in trouble. If you don’t like the idea of wearing a medical alert pendant when you’re out of the house, you can add this app to your subscription (or use it as a standalone option) on Android and iOS devices.

It supports three ways of assisting you when you’re out of the house. There’s a panic button that connects you with the LifeFone operator, and they will get assistance to you as quickly as possible. You are able to communicate with the call center through the app. A concern mode gives you a virtual escort in the form of the LifeFone operator. They stay on the line and are prepared to get emergency personnel to your location if necessary, and stick with you until you give the all-clear. The Medical mode is designed for medical emergencies, and the responder will get emergency medical technicians to your location as soon as possible.

LifeFone Family Guard is another version of the Mobile Alert app, which adds the ability to monitor the location of three family members in real-time. You get arrival alerts, so you have the peace of mind that they’re getting to locations safely. You can also upgrade this service to support mobile panic buttons for each of those family members.

The only time that LifeFone accesses the location data of the mobile app users is to dispatch emergency services to the area without any delays in the process. They have strong privacy measures in place.

Several features that are not launched yet, but are planned to be added to LifeFone’s mobile app, includes:

  • Lead foot alert – great for younger drivers or seniors who are running into problems with safe driving.
  • User-defined geofencing – Get arrival and departure notifications based on custom locations that you define.
  • Email and text alerts and notifications.

Environmental Monitoring

Carbon monoxide and smoke detectors are available that work with the medical alert system and can detect problems before they impact a senior customer.

Installation & Usability

Installing any of the LifeFone systems is a straightforward matter. You plug your base station in (if applicable), and that’s all there is to it. If you purchased wall buttons, they attach to your walls with an adhesive strip.

Customer Support

LifeFone customer support provides a quality experience for the majority of its customers. They’re known for being friendly, helpful, and responsive, whether you’re calling into the general customer service line or you’re trying to get assistance during a medical alert. You can reach LifeFone via phone, email, and fax to get to the US-based, LifeFone owned and operated call center. Their self-service support resources also cover many of the questions that you might have. The company has an A+ rating by the Better Business Bureau and is recognized by several senior health and medical organizations, such as the National Council on the Aging and WebMD.

Cost & Pricing

LifeFone’s prices are mid-range for the medical alert market, although it can get pricey if you add on a lot of equipment and additional services.

The At-Home Landline starts at $24.95 per month, and if you’d like a cellular connection instead, that starts at $30.95 per month. The At-home and On-the-go GPS system starts at $36.95 per month. For the all-in-one At-home and On-the-go GPS and Voice-in Necklace, it starts at $39.95 per month.

The LifeFone Complete Home Package includes the At-Home equipment and adds in a wall button and environmental detector that pick up carbon monoxide, smoke, fire, and other dangers. This package starts at $42.95 per month.

If you’re interested in the LifeFone mobile app service and you’re already a customer, you can add it on for $5.95 per month. New customers that don’t have any other LifeFone medical alert systems pay $7.95 per month. The Family Guard App is $9.95 per month.

Adding fall detection to your equipment costs $5 to $10 per month, depending on the package you’ve chosen.

You don’t need to pay extra to cover your spouse with these plans, which is a nice departure from other medical alert companies.

A lifetime warranty covers the equipment, and you have a 30-day money-back guarantee backing up your purchase. If you’d like an enhanced warranty, the Protection Plan is an extra $5 per month and covers expedited equipment repair and replacement. You can replace one base unit and 2 help buttons per year.

Our Conclusion

LifeFone’s big selling point is its flexibility. You have plenty of options to choose the medical alert system that fits into your lifestyle. Whether that’s going mobile only with the smartphone app or choosing comprehensive home protection, you’re covered. The customization comes at a cost, however, and opting for all the bells and whistles will add a substantial amount to your monthly and upfront fees.