LifeStation Medical Alert Review

Customer-focused emergency alert provider with fast response times

Editor's Rating

  • In-home and mobile alert systems
  • No upfront equipment costs
  • 30-day money-back guarantee
Gabe TurnerExpert
Last Updated on Apr 7, 2020

LifeStation offers a robust set of equipment options and medical alert monitoring at a reasonable price point. The company is over 40 years old and has many industry veterans involved in making the medical alert systems. The equipment costs are built into the monthly fees, so you only have a single monthly payment to worry about when signing up rather than enormous upfront costs.


LifeStation offers its medical alert systems in the United States and Canada, helping seniors enjoy independent living for longer thanks to the peace of mind these solutions provide. There are three main plans that cover an at-home or on-the-go lifestyle, along with a number of optional extras to expand the functionality of the service. You don’t have to sign any contracts, and if you don’t like the system, you can get a refund within the first 30 days.

Equipment & Tech

Landline or Cellular Base Station

The In-Home Traditional medical alert system comes with a medical alert button and a base station that connects via a landline. The In-Home Plus equipment is identical with the exception of its connection – this model base station uses a cellular connection. You can wear the medical alert button on a wrist band or as a necklace, and a single press gets you in contact with an emergency response representative. The base station supports two-way communication with LifeStation.

All-in-one Mobile GPS Medical Alert Button

The Mobile with GPS plan does not have a base station. Instead, you have an all-in-one device that goes with you everywhere. If you live an active lifestyle, this is the choice for you. When you press the button, you can communicate directly with LifeStation, and they use GPS and the cellular signal to pinpoint your location for emergency medical professionals or other types of assistance.

Bathroom and Hallway Button $2.49 per month

Want convenient emergency buttons in high traffic locations in your home? It’s cheap and easy to add a button to your bathroom, hallway, or anywhere that may be riskier.

Lockbox $2.99 per month

A lockbox allows access to your home when you’re unable to get to the door.

Additional User $3.99 per month

Your spouse or another person in your home can get their own medical alert button through the same plan.

Monitoring & Features

Fast Response Time

A typical response time from when you press the button is 20 seconds. When you’re in an emergency medical situation, it’s definitely a big relief to have someone helping you so quickly.

Automated Testing

The medical alert systems go through an automated testing process to ensure that they are still in good working order, so you’re never left without coverage.

Two-Way Voice

Whether you have a system with a base station or an all-in-one option, you can get in touch with LifeStation through the two-way voice communication feature.

32 Hour Backup Battery

If the power goes out at your home, your base stations have a 32-hour backup battery to keep you connected to the medical alert monitoring. The mobile GPS unit has five days of battery life.

500 Feet Open Air Range

You have plenty of range to take your medical alert button with you in your home and your yard.

Speakerphone Feature

You can use your LifeStation to take incoming calls, and the crystal-clear speakers and excellent microphone offer an excellent speakerphone experience.

Personalized Action Plan

You dictate the type of responses that the emergency responders at LifeStation should have for different types of situations. For example, some emergencies may require the help of family or friends, rather than medical professionals.

Alert Message Service

This service sends automatic notifications to caregivers so that they’re aware of console alerts, user testing, and emergencies. These messages are sent via email.

Renter Friendly

You can take your LifeStation system with you to a new home easily.

Handles Equipment and Battery Replacement

If your equipment starts to fail or the batteries die, the company sends out replacements.

Installation & Usability

LifeStation prides itself on a user-friendly installation, requiring only five minutes. If you can plug in an electronic, then you can install LifeStation without a professional. Everything is straightforward, and you simply have to press the emergency button to get someone on the line.

Customer Support

LifeStation has widespread acclaim in its user reviews as being a quality medical alert company. Given the training that their representatives go through, it’s no surprise that they have such a good reputation. They have a UL-Listed, CSAA Five-Diamond Monitoring Center. Staff members go through six weeks of classroom training and then have weekly performance reviews for their first three months, and quarterly reviews on an ongoing basis after that.

Cost & Pricing

The pricing for LifeStation is average for medical alert systems.

  • In Home Traditional starts at $19.95 per month
  • In Home Plus starts at $26.95 per month
  • Mobile with GPS starts at $34.95 per month

Each plan has three tiers: Standard, Select, and Supreme. The main difference is that the Select Plan includes the Protection Plan, which covers lost, stolen, and damaged equipment. The Supreme plan adds fall detection to the features.

LifeStation has a price lock guarantee without any contracts or hidden fees. You get discounts for paying on an annual basis, but you can choose to stay month-to-month without any issue.

Our Conclusion

LifeStation doesn’t offer a lot of bells and whistles in its medical alert systems, but it offsets that with fast emergency responses, highly trained personnel, and exemplary customer service.