ResponseNow Medical Alert Review

Quality medical alert service from the makers of the Belle and Belle+

  • No upfront equipment fees 
  • Accurate GPS location tracking 
  • A+ customer service and support
Editor's Rating
7.9
/10
Editorial TeamOct 20, 2019

ResponseNow has an extensive background in life safety technologies, which shows through in the flexible options that are available for their medical alert systems. They offer both in-home and mobile systems that are designed to fit your lifestyle.

Overview

ResponseNow Medical Alert Systems has a management team that knows the medical alert market inside and out. They have more than 30 years of experience in this area, which allows them to refine their product offerings into the solutions that benefit their senior audience the most.

They work with US based monitoring centers that have highly trained operators available to handle your emergency with the correct response. They may reach out to emergency responders, your friends, family, and neighbors. This coverage is 24/7, and they invest in setting up local providers and regional support.

The benefit of working with authorized local ResponseNow agents is that they know the resources that are available in that area very well, and you’ll also be connecting to the same center for your emergency calls. Hearing a familiar voice on the other end of the line can be remarkably reassuring during difficult moments.

The company’s medical alert devices are UL Listed to show that the products are safe and reliable to use.

Equipment & Tech

In the Home Traditional Medical Alert System

This is a standard medical alert system that consists of a base unit, a wall button, and a medical alert pendant. If you find yourself in trouble, you can press the emergency button and get connected to an operator.

Belle

This is an all-in-one mobile device that eliminates the need for a base station when you’re at home. It looks like a typical medical alert pendant, but it’s a powerful device that has two-way communication with ResponseNow. You don’t have to give up an active lifestyle due to your medical concerns. It has location tracking via cellular towers and built-in fall detection. A 30-day battery lets you go a long time in between charges, so you don’t have to remember to put it on the charger every night, or even every week.

Belle+

This is an upgraded version of the all-in-one mobile unit. It adds in GPS tracking, so emergency responders know where to find you when you call for help.

Both Belle units use AT&T cellular coverage to operate, so ensure that you are in a good coverage area before purchasing one of the mobile units.

Lockbox

The lockbox offers a way for someone to get into your home during an emergency without having to break anything for entry. They just need the lockbox’s combination to make their way in.

Monitoring & Features

Nationwide Network of Agents

ResponseNow has an interesting setup where it works with a number of local partners, so you’re connecting to agents who are geographically close to you. These regional partners add a more personal touch to your emergency calls.

Shower-proof Pendant

You don’t have to leave your medical alert pendant out of the shower or the bath. It stays close at hand while you’re in situations that have high risks of falling.

Cellular Coverage

ResponseNow uses the AT&T network for its mobile offerings. This cellular connection allows you to have the freedom to go wherever you want.

GPS Location Tracking

Emergencies don’t always happen close to home. The Belle+ unit allows emergency responders to find your exact location with greater accuracy than using a cellular signal alone. You don’t want an EMT to be a hundred yards off from your emergency.

Fall Detection

Falls can lead to serious medical conditions for seniors. The fall detection technology in the medical alert pendants picks up whether you’ve experienced a fall event, and gets in touch with the call center so you can request help if you need it.

Installation & Usability

If you can plug in an appliance, you can set up the ResponseNow system. For the mobile units, the only thing you need to plug in is the charger. For the In the Home system, you’ll need to connect your base station into power.

Customer Support

ResponseNow has an A+ rating on the Better Business Bureau and enjoys favorable customer reviews. Connecting with local agents is a big departure from nation-wide medical alarm system providers, who typically have a handful of centralized call centers.

Other than the emergency communication method through the button, you reach out via phone and email to connect with customer support.

Cost & Pricing

Your equipment costs are covered by the monthly fee that ResponseNow charges. In most cases, shipping your equipment is free, unless you’re paying on a month to month basis. It’s $14.95 for these customers unless there’s a promotion going on.

An activation fee of $35 is associated with these medical alert systems, although this is another cost that is frequently waived during promotional periods.

The In-The-Home system starts at $29.95 per month. The Belle system starts at $39.95 per month, and the Belle+ starts at $49.95 per month.

If you want to add-on additional services, fall detection is $11.95 per month, a lockbox is $3.95 per month, an extra pendant is $2.95 per month, and a Care+ protection plan extended warranty is $3.95 per month.

There’s a 30-day money back guarantee in place in case you’re unhappy with the service, and a lifetime warranty for the equipment.

Our Conclusion

ResponseNow has a solid set of medical alert systems available and doesn’t require any upfront equipment fees. The cost is somewhat high, given the limited feature set, but the network of regional response agents adds a personal touch that is hard to find with national companies.