ADT vs Protection 1

ADT now owns Protection 1, and their systems are available along with the original ADT equipment.

By
&
Aliza VigdermanGabe TurnerChief Editor
Last Updated on Jul 30, 2020
By
&
Aliza VigdermanGabe TurnerChief Editor
Last Updated on Jul 30, 2020

ADT

  • Professional installation on all systems
  • Monitoring centers
  • 145+ years of home security innovation
Editor's Rating
9.3
/10

ADT and Protection 1 have an extensive market presence in the United States and Canada. They offer quality components manufactured by Honeywell, considered among the best available.  Each company works with local installers and sales personnel. The majority of their packages work on cellular networks.

Protection 1 vs ADT

We have done the research for you. Below we compare ADT vs Protection 1 monitoring contracts, cost differences, user ratings, warranties, and more to help you make an informed decision. Overall, we prefer Protection 1, but ADT may be better suited for particular households.

Similarities

  • Cellular transmission
  • A+ Better Business Bureau rating
  • Honeywell technology
  • Excellent customer service record
  • Two-way voice

Differences

  • ADT has a six-month refund on installation only. Protection 1 has no refund policy advertised
  • Protection 1 uses landline only for the least expensive package
  • Protection 1 offers Geo-fencing

Comparison Overview
Protection 1 and ADT have excellent home security products and monitoring services. Each has compatibility with all Honeywell home security devices. The cost of individual Honeywell components is the same.

ADT and Protection 1 use independent dealers to install and service their systems. Contract lengths are also the same.

ADT and Protection 1 own and operate proprietary monitoring centers throughout North America. The centers have all appropriate licenses, training requirements and backup systems in the event of catastrophic failure.

The smartphone app ratings are identical for Android, iPhone, and Blackberry. Any Z-Wave product will work with either system.

Winner and Loser Categories

Company Reputation

Winner: Protection 1

ADT continues to suffer from a large number of complaints. The majority concern pushy salespersons, lack of transparency, and strict contract enforcement policies. They have a usually high number of BBB complaints though their satisfactory resolution rate is high.

Protection 1 has fewer complaints registered against the company not only at the BBB but also on user forums and home security sites.

Pricing

Winner: Protection 1

ADT charges more for activation and installation than Protection 1. The monthly monitoring charges for ADT are higher except for the top packages. Protection 1 charges $10/month more for video monitoring.

When you include the amount of equipment provided under the package terms, Protection 1 comes out ahead.

Contract

Winner: Tie

The three-year contracts offered by both companies have almost identical terms and conditions.

Packages and Contents

Winner: Protection 1

Protection 1 offers more equipment than ADT does with all its packages except for the basic one. Each company offers the same sensors or detectors with their least expensive packages.

Protection 1 also offers an image capture motion sensor, whereas ADT provides a motion sensor without image capture.

Ease of Installation

Winner: Tie

Both companies receive high marks overall from consumers for their installation and service teams.

Equipment Quality and Technology

Winner: ADT

Honeywell has some of the best equipment in the home security market. The pricing for individual components a user might want to add to their system is approximately the same.

Warranty

Winner: ADT

ADT advertises a six-month return policy, but only on installation. Protection 1 has no warranty advertised.

Service

Winner: Tie

ADT and Protection 1 provide service free of charge if there is a problem with your system. Ratings for their services are universally high.

Comparison Summary

ADT and Protection 1 both offer quality products and service. Overall, ADT comes out ahead, but only slightly so. Learn more in our ADT review.

You get slightly more product and a few more bells and whistles in the higher-end initial package offering with Protection 1.