SimpliSafe Home Security System Review

SimpliSafe Video Review

We also produced a video review of SimpliSafe!

What You Get/ Unboxing

SimpliSafe is flexible from the get-go. You can fully customize your own system. You’ll start with a base station and keypad, and then add as many (or as few) pieces of equipment. You can take your pick from a wide range of security and safety sensors and security cameras.

If you prefer the easy way, though, you can pick one from the seven pre-customized packages that range from the $250 four-piece kit to the $510 14-piece kit. There are also mid-size kits that include security cameras that cost up to $700. And of course, once you’ve found a kit that you like, you can still add more sensors and devices before checking out.

Once your security system is all built out, you can choose between two payment options. You can either pay the full price upfront or apply for financing through Affirm. You can pay over the course of three, six, or twelve months, depending on your spending capacity. With a 12-month payment plan, you can pay as low as $12.50 per month for a basic security system.

SimpliSafe Equipment Overview

These are the pre-customized options available from SimpliSafe, in order from most to least expensive. Keep in mind that the prices listed are MSRP, and SimpliSafe often has sales that slash the price by at least 20-percent.

Since we wanted the full SimpliSafe experience, we decided to customize our own system. We started with a base station and two keypads, and then added eight entry sensors, two motion sensors, and a glass break sensor. We also got ourselves a panic button, several control key fobs, and an auxiliary siren. Lastly, we purchased SimpliSafe cameras, namely the SimpliCam indoor camera, the SimpliSafe Outdoor Camera Pro, and the SimpliSafe Video Doorbell.

That’s quite a comprehensive system, but don’t worry: We’ll take a closer look at each individual component and discuss what they do and what special features they have, if any.

Base station

At the center of every SimpliSafe system is the base station, which serves as the brains of the system.

In a nutshell, it connected all of the components to the SimpliSafe app so we were notified of any activity (when we used the Standard or Interactive plans, of course). In addition, it connected to the professional monitoring center and played a 95-decibel siren if any alarms went off, which meant it was almost equal to a loud, high-pitched blender in terms of volume.

If you live in a multi-storey house, however, note that the siren is hardly audible on different floors. We recommend buying auxiliary sirens like we did, and placing them on different floors and even outside. Fortunately, the auxiliary sirens can reach up to 105 dB, so they are a bit louder than the siren on the base station.

Keypad

Our main point of control was the keypad, a wall-mounted device that looked like a large remote control. It may seem a bit clunky, but the keypad actually has a touch-sensitive screen, making controlling it a little easier.

From the keypad, we were able to arm and disarm the system, manage user PIN codes, and control every aspect of the system. It may not look as good as those tablet-like control panels other brands offer, but it’s actually quite useful.

It’s also very secure. It’s tamper-proof, so if someone tries to smash it, it will actually sound SimpliSafe’s siren and notify you. That’s a great feature to have against smash-and-grab burglars who might break-in, smash your security system panel to delay alarm response, and get away.

Entry sensors

These two-part sensors went on doors or windows and their respective frames to tell us when they opened or closed.

After a bit of touring our apartment for vulnerable entry points, we determined that the ground level of our home was the best place for our entry sensors, as that was where intruders were more likely to enter. Of course, we tried out the entry sensors too and discovered that they notified us when they moved about two inches apart from one another. Could an intruder slither into a two-inch crack to enter our apartment? We don’t think so, so our verdict: The door sensor works.

Motion Sensors

Our SimpliSafe motion sensors did exactly what they were intended to. They detected motion.

Starting on a positive note, the motion sensor left our pets well enough alone. It didn’t notify us even when our cats moved, sprinted, and hopped around our living room furniture. That’s great if you’re a pet-owner like us, as pet-triggered false alarms can be pretty frustrating.

On the other hand, though, we found the motion sensor’s 90-degree field of view a bit limited. You have to be very specific in where you place the sensor to get the most value out of it. In our experience, the best placement for the sensor is in the far-side corner of a room so it can quickly catch when someone walks in and to eliminate large blind spots.

Glass Break Sensors

Largely self-explanatory, the glass break sensors would have been very useful if an intruder decided to break a window instead of open it.

They worked on sliding glass doors, as well, but don’t worry, these large-ish sensors don’t need to be placed on the glass door itself. Just place it near glass doors and windows, and it will pick up the sound of breaking glass. We didn’t actually break any glass windows to test the sensor out, but we did play a sound of glass breaking and found that the glass break sensor responded as we expected.

SimpliCam

SimpliSafe has two options for cameras: The indoor SimpliCam and the new wire-free SimpliSafe outdoor camera. In our SimpliCam review, we were impressed with this plug-in device. It even had a stainless steel privacy shutter, which we liked on those days when we felt like Big Brother really was keeping tabs on us. Like most people, we weren’t interested in being watched 24/7, especially when our security system was disarmed.

SimpliSafe Outdoor Camera

SimpliSafe didn’t always have an outdoor camera, but thankfully, they have one now. It’s a 1080p outdoor camera that boasts a 140-degree field of view, color night vision, and a motion-activated spotlight integrated right into the camera’s face. And, it echoes the simplicity and DIY-friendly approach of SimpliSafe.

Unlike a Ring or Nest cam, however, the SimpliSafe outdoor camera doesn’t work as a standalone camera. The camera will only record video and connect the camera to your home Wi-Fi if you pair it with a SimpliSafe system. Also, the outdoor camera has no local storage, but you can store video in the cloud from up to five cameras for $9.99 a month, which is about average as far as camera subscriptions go.

The SimpliSafe outdoor camera is wire-free, so you can install it without worrying about proximity to power outlets (though you do have to consider proximity to the SimpliSafe base station). The camera costs $169.99.

One word of warning is that the camera is rated IP65 for dust and water droplet protection, but it’s not designed for temperatures below -20 degrees Fahrenheit. Those in super-cold climates might want to take note. Overall, this is a good camera, but since it’s so new, it’s too soon to tell whether it’ll make our list of the best outdoor security cameras.

• Video: At 1080p HD, the video quality on the SimpliSafe outdoor camera was better than the SimpliCam, and it had the added bonus of 8x digital zoom. 1080p is the current industry standard, and for outdoor video recording, it helps with capturing finer details like an intruder’s face or a critter in your garden. The outdoor camera had a wider field of view than the SimpliCam, which we also appreciated.Not up to par with cameras that already employed a 4K display like the Arlo Ultra, which has twice as many pixels as 1080p HD, SimpliSafe’s video quality was much better than many cameras that still only produced 720p. We were able to watch Gabe throughout the day without any problem, so although it wasn’t the best video on the market, it certainly got the job done.

• Audio:  We loved using the camera’s speaker and microphone to talk to people remotely. We just pulled out our SimpliSafe app and spoke to them directly.
• Night vision: Overall, we’d say that we were impressed by the SimpliCam’s infrared night vision. We got a pretty clear picture of Gabe with absolutely no light entering our windowless room. We knew some cameras like Ring Spotlight Cam Battery offered both color night vision through a bright white light combined with infrared night vision. We preferred the SimpliSafe’s infrared night vision on its own because it was more inconspicuous. Gabe may have known about the camera as he tested it with us, but an intruder would not.

• Storage: We prefer to back our footage up in two ways: locally, on a micro-SD card or hard drive, and through cloud storage, as a secondary backup. While the SimpliCam and the SimpliSafe outdoor camera lacked local storage of any kind, cloud storage was available either on its own or lumped with professional monitoring.
• Artificial intelligence: Many cameras in the industry are packed with A.I.-enabled features like person detection and facial recognition. Unfortunately, the SimpliCam lacked facial recognition. However, it included special heat sensors that knew the difference between humans and animals, otherwise known as person detection. That cut down on the number of false alarms we received each day.

Panic Button

SimpliSafe’s panic button enabled us to contact emergency services with just the click of a button. If we couldn’t reach our alarm or call 911, we weren’t left to deal with a tricky or dangerous situation on our own. Instead, we could simply reach for our panic button.

Once we pressed the button, the system alerted SimpliSafe’s monitoring center, and the center turned our alarm on. In the end, the panic button had the potential to get us help just as quickly, if not sooner, than calling 911.

Key fobs

Another backup option was the key fobs, which combined the panic button and the keypad. The panic button and keypad allowed us to arm and disarm our system, minus the passcode, of course. We found that the fob came in handy particularly when we were on a different floor of our home from the keypad.

Siren

The SimpliSafe siren made it a great security system for larger homes.

The auxiliary siren was a good way to make sure we heard our alarm if it went off. In terms of decibels, it sat at 105, meaning it was as loud as a table saw. Its water resistance meant we could use it outside. When it went off, the entire neighborhood could hear!

We used the siren upstairs and found that it was a great way to stay connected to the base station and main parts of the larger security system while we were a floor away.

SimpliSafe Video Doorbell Pro

A front door find, the SimpliSafe Video Doorbell Pro sent us notifications about visitors, let us view them over live stream, and allowed us to speak to them through two-way audio.

To use SimpliSafe’s Video Doorbell camera, we needed to have an existing doorbell setup, so it was fortunate that we did. After hardwiring it into our home, we took a closer look at its performance.

• Video:  We were very impressed with the Doorbell Pro’s video. Not only did it have a 1080p HD display with a 162-degree field of view, but it also had HDR, which helped limit distortion from outdoor light.

• Audio: A standard feature of all video doorbells, the SimpliSafe Video Doorbell Pro had two-way audio, so we got to have conversations with our guests remotely. This really came in handy in preventing package theft when we needed to give instructions to delivery people.
• Night vision: We appreciated the SimpliSafe Video Doorbell Pro’s infrared night vision, which allowed us to see clearly at night.
• Storage: Storage options with the SimpliSafe Video Doorbell Pro were essentially the same as they were for SimpliCam, $9.99 a month for unlimited recording on five cameras, or $27.99 a month for unlimited recording on 10 cameras as part of a professional monitoring plan.
• Artificial intelligence: Like the SimpliCam, the SimpliSafe Video Doorbell Pro had person detection, which was really helpful for a camera facing the street. We weren’t notified about every car that passed, just human visitors. We had fewer false notifications with the Video Doorbell Pro than with the SimpliCam, too, which made staying on top of our visitors much easier.

All in all, we were very pleased with the SimpliSafe Video Doorbell Pro, and it was very reasonably priced at $169.

Simplisafe also offered environmental monitoring, such as smoke detectors and CO detectors, freeze and water sensors, and a smart lock. We controlled all of these items remotely through the SimpliSafe app. When we used the Standard Plan or Interactive Plan, our system notified us of any activity.

How Well It Worked

SimpliSafe was one of the easiest systems for us to get up and running for daily use, even as we added various new components like the SimpliSafe Video Doorbell Pro. Nearly everything was wireless and connected with the base station, which conveyed information by speaking out loud, sending notifications to our app, and even changing the color of the LED strip at its base.

Once we’d installed the system, the firmware updates were automatic, so it didn’t require any maintenance post-installation. We were so impressed with SimpliSafe, we added it to our best home security system roundup.

Smart Home Features

SimpliSafe was no old-school alarm system. It was smart and connected to both the internet and voice assistants, such as Alexa and Google Assistant.

We enjoyed using the voice assistants to control SimpliSafe. We were impressed that we could use just a brief statement to Alexa and set our system in the home or away mode. Likewise, we used our voices to check the system’s status and to arm and disarm it.

Finally, we hooked up SimpliSafe with our Nest thermostats and August smart locks and created automated triggers. For example, our thermostat knew to drop the temperature as soon as our system was armed.

Monthly Costs

When we purchased our SimpliSafe system, we wanted to see what it was like to use it without paying any additional monthly fees. We found that it was pretty robust. Comparing SimpliSafe with Ring Alarm, for instance, we found the two were quite similar. Like Ring Alarm’s free plan, we were able to control our system remotely and receive notifications. We also got full smart platform integration plus a seven day history timeline, compared to Ring’s 60 days of cloud storage.

With SimpliSafe, we splurged for the Interactive Plan, which was the “whole enchilada”: 24/7 professional monitoring, cellular backup, remote control, notifications, smart platform integrations, and more.

We thought the Interactive Plan was well worth its $27.99 per month price. Plus, we could pay for a single month, so we didn’t have to make any long-term commitment, which was great for renters like us (or commitment-phobes).

Find more pricing details on the SimpliSafe price overview page.

Fast Protect™ Technology

In line with SimpliSafe’s monitoring plans, here’s one feature that SimpliSafe is focusing on developing right now and is a feature exclusively available to Interactive plan users.

Fast Protect™ aims to speed up and streamline SimpliSafe’s process of responding to alarms, while also keeping false alarms to a minimum. To do that, it incorporates several features, including video verification, alert texts, and critical alarms.

• Video verification: If you have security cameras, SimpliSafe’s monitoring agent will access its livestream briefly after an alarm is received to verify the incident. This process also helps speed up police response, as verified alarms are prioritized over tripped systems that could turn out to be false alarms.
• Alert texts: In addition to calling the homeowner, SimpliSafe will notify them through an instant text. The homeowner can then respond to the text to confirm or cancel the alarm. This feature is dual-purpose. In case of real security incidents, alert texts give users a more efficient way to confirm alarms than through a phone call. In case of false alarms, it lets users quickly cancel the alarm without having to talk to a monitoring agent.
• Critical alarms: This feature is optional, but when turned on, this lets the SimpliSafe app bypass silent and Do Not Disturb modes so critical alerts can still go through. This ensures that the homeowner never misses an alarm.

Again, Fast Protect™ is an exclusive feature of the Interactive plan, so a $27.99 monthly payment is necessary to enjoy its benefits.

Installation

During check out, SimpliSafe gave us some options when it came to actually installing our system. While we opted for DIY installation, there was an option to get our system professionally installed for $79 from an authorized third party. However, we found that the DIY process was pretty easy, making SimpliSafe one of the best DIY home security systems.

First, we plugged in the base station. From there, we created a Master PIN in the SimpliSafe app. The app actually guided us through the entire process, from sticking our keypad on the wall to installing, testing and naming our devices. We didn’t need to be a tech expert to install SimpliSafe, and the process took less than an hour, if even.

The SimpliSafe App

The SimpliSafe app, which worked with every plan including the free plan, was where we armed and disarmed the system, live-streamed footage, and got alerts. The self-monitored camera plan and the Interactive plan also let us view our recordings and set up smart platform integrations.

The app had awesome ratings, a 4.8 for iOS1 and a 4.5 for Android2, and we definitely agreed with the ratings. It was easy to stay on top of our home using SimpliSafe’s app.

Customer Service

SimpliSafe had a few options for reaching customer support, including a phone line, user forum, and email address. A few user manuals were available online, as well. Support was available via phone and email every day from 9 AM until midnight, EST.

We reached out to customer support via both phone and email. For the most part, we felt SimpiSafe’s email customer support was timely in response. Once, they responded within the same day. Another time, it took a day to respond, and once it took five days, so the average stood at two days, which was not bad.

However, for the fastest support, we had to call SimpliSafe directly. That considered, the email responses we received were very friendly and thorough, so, overall, we had a good experience with SimpliSafe’s customer support team.