Surfshark Review: How is the VPN?

Aliza Vigderman, Senior Editor Gabe Turner, Chief Editor
Surfshark VPN
Editors Rating:
8.6 /10

What We Like

What We Don't Like

  • Static IP address: We received the same IP address every time we connected to Surfshark. This makes it easier for hackers to track us online.
  • No support over the phone: We like live chats, but we didn’t have the option to call someone to get help if we wanted to talk to a real live human over the phone.

Bottom Line

If you love watching movies and TV shows but want to keep your web traffic hidden, Surfshark is the VPN for you. We could watch Netflix, the BBC, HBO, Hulu, and other streaming services while connected, and the speeds weren't bad, either.

Much like actual surfing, surfing the web can be dangerous, but for vastly different reasons. Between cookies, hacking, and data breaches, the safest way to surf online is privately, ideally through a VPN like Surfshark. With more than 3,200 private servers around the world, Surfshark seems like a good option to encrypt our web traffic, but we never judge a VPN by its cover. Instead, we tested out Surfshark, and here’s what we thought.

Mac Testing

Latency difference 2%
Upload speed difference 9%
Download speed difference 31%
DNS leak test Passed
WebRTC test Passed
Editor's Rating
Overall Rating
8.6
  • No-logs VPN company based in the Virgin Islands
  • Allows unlimited connections, double VPN, and split tunneling
  • Choice of OpenVPN, IKEv2, L2P2, Shadowsocks & more

Video Review

Company Background

Surfshark, based in the British Virgin Islands, has more than 3,200 servers around the world in 65 countries. Since SurfShark is based in the British Virgin Islands, it’s not a member of the international surveillance alliances Five Eyes, Nine Eyes, and 14 Eyes, unlike the United States. That means if the U.S government ever wanted to get our data from Surfshark, it couldn’t force the company to hand over our data.

This is an essential part of any VPN, in our opinion, as it meant Surfshark would keep our data safe. And with a spotless track record of handling customer data, we felt pretty safe with the company itself.

Surfshark Features

Okay, now let’s break down the actual VPN (which stands for virtual private network, if you didn’t already know).

Surfshark New York Servers
Surfshark New York Servers

Of course, Surfshark hid our IP addresses and web activity, which we proved with DNS and WebRTC leak tests below. But aside from that, Surfshark had four main features that made us giddy:

  • Torrenting: Despite the ever-expanding list of available streaming services, sometimes we get in a mood to watch a movie that’s not available on Hulu, Disney Plus or any of the like. In those instances, we like to torrent files, which we could do with Surfshark running. Of course, we don’t advocate for illegal torrenting, but for some legal torrenting fun, connect to Surfshark beforehand.
  • Netflix: Every once in a while, we want to hop over to watch Netflix on a U.K. server. With Surfshark, we could switch to Netflix in different countries, which definitely came in handy when we needed to finish “The Good Place” (which we wouldn’t dare spoil for you).
  • Kill switch: One time when we were connected to Surfshark, a woman bumped into us, causing us to accidentally disconnect from the VPN. Fortunately, it didn’t expose our web traffic. Instead, Surfshark’s kill switch kicked in, closing all of our web browsers automatically. Talk about fast-acting!
  • Split tunneling: In a feature Surfshark calls Whitelister, we connected to public and private networks simultaneously. This saved us much-needed bandwidth as we watched Youtube while still connected to a server from work.
  • Surfshark One: Surfshark One is an add-on service that is sort of an all-for-one digital security solution. It includes access to Surfshark’s antivirus software, identity monitoring service, and secure search engine. Surfshark One costs $1.49 a month if you bundle it with any VPN subscription. The total cost of a two-year VPN and Surfshark One subscription is only $95.52.

How Fast Is Surfshark?

If you connect to a VPN, you can expect slower speeds than usual, as your web traffic has to go through an encrypted server in addition to the public network’s server.

That’s normal, but it doesn’t mean we don’t want to see fast speeds while connected, which is why we tested out Surfshark on our personal hotspots from a 2011 Macbook Pro in Brooklyn, connecting to a New York server, as well as a Windows 10 Acer Aspire 5 from the Philippines, connecting to the country’s server.

As you can see from the below results, our speeds performed much better on the Mac than on the Windows computer, which was a bit lackluster.

Surfshark Speeds While Connected
Connecting to Surfshark on our Macbook Pro

However, speed is determined by a large number of factors, including your distance to the server, device make and model, operating system, browser type, and more, so take our speed tests with a grain of salt.

Surfshark on Windows With VPN
Connecting to Surfshark on our Windows computer
Devices tested on MacBook Pro 2011 Acer Aspire 5 (Windows 10)
Ping without VPN (in ms) 54 7
Ping with VPN (in ms) 53 199
Ping difference 2% 2742%
Macbook download speed without VPN (in mbps) 16.21 23.69
Download speed with VPN (in mbps) 11.87 19.61
Download speed difference 31% 17%
Upload speed without VPN (in mbps) 22.01 24.09
Upload speed with VPN (in mbps) 24 10.58
Upload speed difference 9% 56%

How Secure Is Surfshark?

If your VPN isn’t taking good care of your data, you may be experiencing a “the call is coming from inside the house” situation. But have no fear: we walked around this proverbial house checking under every bed frame, and here’s what we came out with.

Encryption Methods

Using outdated encrypted methods is kind of like using an old lock on a safe; sure, it’s better than nothing, but we want better protection for our valuables. So, after some digging, we found that Surfshark encrypted our information using AES 256-bit, which is what we expect from VPNs in 2021.

On top of that, Surfshark encrypted our traffic through multiple servers, hiding our web traffic even more. This isn’t usually the case for even the best VPNs on the market, so we feel good about Surfshark protecting our web activity.

Logging Policy

But that wasn’t enough for us. No, we wanted to actually read the fine print of Surfshark’s privacy policy to see what data of ours they kept and vice versa. Our findings?

  • What Surfshark logs: Surfshark kept our account information like our email addresses, our passwords, although they were encrypted, billing information and order history, diagnostic reports, which we opted out of, as well as anonymized information from its website like what pages we visited and how long we stayed there. Also, it kept our IP addresses and unique device identifiers, but only from its website as opposed to the actual VPN app. Like most companies, Surfshark collected cookies, which we could opt out of, as well.
Surfshark App Login Page
Surfshark App Login Page
  • What Surfshark doesn’t log: Surfshark didn’t keep our IP addresses, session information, browsing history, the times we connected, the amount of bandwidth we used while connected to the VPN, our network traffic, etc.

Compared to other VPNs we’ve tested, Surfshark keeps the minimal amount of data necessary to run its service, making it a great choice for privacy.

Data Does Surfshark log it?
IP addresses No
Browsing history No
Session information No
Used bandwidth No
Time stamps No
Network traffic No
User’s email address Yes
User’s password Yes
Payment data Yes, unless you use anonymous payment methods such as cryptocurrency

DNS Leak Tests

DNS Leak Test Without VPN
DNS Leak Test Without VPN

A DNS is a domain name server, meaning, the common name that comes with an IP address; think Security.Org (our domain name) as opposed to 13.35.89.25, one of our website’s IP addresses.

Of course, if a VPN isn’t hiding our DNS when connected, something is off, which is why we tested it out. Fortunately for us, the test showed a different IP address when connected versus not connected. That means Surfshark hid our web activity when we tested it out on both our Mac and Windows computers. Checkmate!

DNS Leak Test Results
DNS Leak Test Results

WebRTC Leak Tests

WebRTC Leak Test Without Surfshark
WebRTC Leak Test Without Surfshark

Finally, we also performed a WebRTC leak test using Surfshark. A little background info: whenever we video chat with friends, transfer files, or live stream Netflix, our computers use something called WebRTC, which is basically a collection of technologies that let web browsers communicate directly with each other as opposed to going through a middle-man server.

Sure, this creates faster speeds and rids us of excessive lag, but it also requires the two devices to know each other’s private IP address; no thank you. The question remained: did Surfshark leak our private IP addresses?

The short answer is: no, it didn’t. Even while we chatted on video, Surfshark hid our real IP addresses. So as far as privacy and security are concerned, Surfshark is at the top of its game.

WebRTC Leak Test With Surfshark
WebRTC Leak Test With Surfshark

Tip: Firefox, Opera, Chrome, and Microsoft Edge all default to WebRTC, making them more vulnerable to WebRTC leaks. If you’re streaming content, video chatting or transferring files on any of these browsers, make sure to connect to a VPN beforehand.

Surfshark Pricing Overview

After our seven-day free trial with Surfshark ended, we had several options when it came to paid subscriptions. In essence, all subscriptions gave us the same features, like being able to connect unlimited devices to Surfshark. The only thing that differs between the subscriptions is its term lengths, namely one month, six months, or two years.

Term length Monthly price Monthly price with Surfshark One Annual price Total amount billed Annual price after first billing period Savings
1 month $12.95 $14.44 $155.40 $12.95 $155.40 n/a
6 months $6.49 $7.98 $77.88 $38.94 $77.88 50%
2 years $2.49 $3.98 $29.88 $59.76 $59.76 81%

Surfshark’s monthly rate is notably more expensive than NordVPN’s pricing, but if you plan to sign a longer subscription, you’ll eventually get more value from Surfshark.

For example, NordVPN’s two-year plan costs about $3.67 a month, while Surfshark’s costs $2.49. That means in two years, you’ll save nearly $30 if you go with Surfshark rather than NordVPN. Of course, there are other factors like features and performance, but price-wise, Surfshark comes out on top. Compare Surfshark vs. NordVPN VPN connections further.

FYI: Students registered with Student Beans can get 15 percent off a Surfshark subscription. We recommend signing up for two years to get the lowest rates.

With prices as low as $2.49 a month for its two-year package, Surfshark isn’t only secure; it’s also about as cheap as VPNs come. For more information, read our Surfshark subscription page, or read about Surfshark deals and Surfshark Black Friday deals. For Black Friday this year, Surfshark is adding three months to its 24-month subscriptions at no added cost, bringing down the monthly cost to $2.21 a month.

Recap

Like any other VPN, Surfshark has its flaws, but they’re very minimal and the benefits definitely outweigh the costs, financial and otherwise. With military-grade encryption, an impressive privacy policy, and extremely low prices, Surfshark is a good fit for most people who want to hide their web activity.

We’d recommend Surfshark if you want…
  • A VPN that’s a non-member to Five Eyes, Nine Eyes, and 14 Eyes
  • A strict logging policy
  • Netflix and torrenting
  • VPN service with optional antivirus, identity monitoring, and secure browser
But Surfshark is not for you if any of the following are deal-breakers…
  • Slow speeds on Windows
  • Same IP address every time you log on

Using a VPN isn’t the only way to protect yourself online. Check out our list of the best digital security practices for more tried and tested methods, or check out our Surfshark FAQs to learn more.

Surfshark FAQs

Surf’s up! We’re not done riding the wave of Surfshark, so sit back, relax and enjoy the answers to our most frequently asked questions.

  • Is the Surfshark VPN any good?

    Surfshark is a very good VPN and is among one of the best VPN services, with AES-256 bit encryption, a kill switch, split tunneling, Netflix, and torrenting access, plus a headquarters outside of the Five Eyes alliance. And with more than 3,200 VPN servers in 65 countries, it can work for users around the world with fast speeds, particularly on Macs.

  • Is Surfshark better than NordVPN?

    Surfshark is not better than NordVPN. Both VPNs include thousands of servers in over 60 countries each, but NordVPN has about 2,000 more servers overall. Also, both VPNs include split tunneling, torrenting and Netflix access, kill switches, AES-256 encryption, static IP addresses, and 30-day money-back guarantees, but NordVPN has better mobile apps on both iOS and Android than the Surfshark app on either operating system. If you want a better Android app and browser extensions, choose NordVPN over Surfshark.

  • Is Surfshark a Chinese company?

    Surfshark is not a Chinese company nor a company based in Hong Kong. Rather, its parent company, Surfshark Ltd., is based in the British Virgin Islands and was founded in 2018.

  • Is Surfshark better than ExpressVPN?

    Surfshark is not better than ExpressVPN, but they’re pretty close. While Surfshark has more than 1,000 more servers, both companies are based in the British Virgin Islands and have kill switches, torrenting, and Netflix abilities, plus split tunneling and AES encryption. However, ExpressVPN has dynamic instead of static IP addresses, which allows users to stay more anonymous online. ExpressVPN also had much less latency on Windows computers with the Windows app, and better-rated Android and iOS apps.

Editors Rating:
8.6 /10