Alder Home Security Review

How Well Did Alder Work?

Simplicity is one of Alder’s key selling points, and it showed during our tests. Alder was incredibly easy to install. We didn’t need special tools or a computer to set it up. We simply followed their Quick Setup Guide and got finished in about 15 minutes, just in time for the pizza we ordered!

Once we had our system set up, we used a tablet-like control panel to control the system from home, and an app on our smartphone while we were away. The touchscreen interface of the keypad was easy enough to use — it felt modern, and the unit itself was very durable. We found out how durable it is when we accidentally knocked it off the wall while rushing to arm the system.

Although we didn’t have any break-ins while testing Alder (thankfully!), we accidentally set off the alarm a couple of times. The emergency response was speedy and straightforward; the central station checked on us immediately through our registered phone number as well as directly through the alarm panel itself. We explained how we forgot to disarm the system after entering, and they were very understanding. They waived the alarm soon after, but not before they confirmed our identity using the safe word we set up when buying the system.

The Alder Components We Tested

Let’s get into the specifics. We purchased a base system, which was free with a three-year monitoring agreement, as well as equipment upgrades to test out Alder’s cameras and other components. The equipment upgrades cost us about $400, but the sales rep was reluctant to share the breakdown of their price list.

Touchscreen Control Panel

We used it as our security command center. It’s part tablet, part intercom, and part keypad. In a nutshell, we used this device to control our security system. It didn’t need a landline connection or even Wi-Fi. Rather, its connection was 100% cellular, so it was reliable and ran even when our internet went out (which happens all too often). And because the control panel also had backup batteries, at night, we placed it on our bedside table for easy access. During the day, we plugged it into a wall outlet to keep it powered and to recharge its batteries. We were told it could last for up to 24 hours on a single charge, which should be enough to weather typical blackout.

As for the intercom part, we mentioned earlier that the central station contacted us through the touchscreen control panel. Well, it also worked the other way around. The control panel had a Call button so we could initiate a call to the central monitoring station in case of an emergency. Just don’t use the call feature for any other purpose. No one likes a boy (or girl) that cries wolf!

Door/Window Sensors

According to crime statistics, about 66 percent of burglars enter homes through doors or windows,1 which means for a security system to be effective, you need to be able to monitor them. Alder’s entryway sensors immediately alerted us if either were ajar while it was armed, and it also alerted the central monitoring station if we forgot to disarm the system after entering our home. It took a minute to get used to, but we did appreciate that we got a few calls during our testing period to check up on us.

Motion Sensor

The package only came with two door/window sensors, which we used on the front door and the back door, leaving our windows unprotected. Rather than buying additional door/window sensors, we opted to be creative and use the motion sensor instead. We placed it in a central hallway in between the entrances to our kitchen, living room, and bedrooms. That way, if a burglar crept in through any window and walked around our house, the sensor would go off.

Alder’s motion sensor can monitor an area up to 45 feet away from the camera. It has a 90-degree field of vision, which is a bit narrow, but should provide enough coverage if you place it in a high corner facing about 45 degrees downward. That way, if someone walks past, the sensor has a high chance of picking up the movement.

Life Safety Sensors

To further increase our home security, we decided to purchase equipment upgrades. Under life safety, the Alder sales rep made sure to offer us smoke alarms and medical emergency buttons. We passed on the medical emergency button, but we purchased their smoke alarm, which was a little different than our existing ones. Instead of detecting smoke, the heat detection technology alerts you when the temperature rises sharply. During our controlled tests (don’t worry, we didn’t burn down our house), Alder’s smoke alarm alerted us faster than our traditional smoke alarms three out of three times.

Security Cameras

All the components we discussed so far are proprietary, which means Alder is the only one using them. Security cameras were the only exceptions. For indoor video monitoring, we purchased a YI indoor camera, which we’ve also seen packaged with Cove home security systems. For outdoor use, we bought the Kami outdoor camera, both products by YI Technology. Now, let’s see if they’re up to snuff!

YI Technology Indoor Camera

With a minimalist design but powerful hardware, the YI Technology camera was our go-to device for checking our house. It streamed live videos to our smartphones, alerted us when movements were detected, stored videos locally and in the YI cloud, and even gave us the ability to talk to guests through two-way audio. The 1080p video quality produced superb videos during the day, while infrared sensors vision made nighttime videos more clear. Our only qualm about the camera was its limited field of vision. We placed it in our living room, and it always left a pretty large blind spot no matter how we positioned it. Digging further, we noticed that it only had a 112 degrees diagonal field of view, a bit more narrow than we would normally like. We recommend at least a 120-degree viewing angle when choosing a security camera to avoid those pesky blind spots.

Kami Outdoor Camera

Although we used the indoor camera more often, there were times when we needed eyes on our front yard. With a 1080p HD resolution and color night vision, the Kami outdoor camera helped us see guests, delivery persons, and door-knockers without actually opening the door. We found the two-way voice feature useful for directing delivery drivers on where to place packages safely to prevent porch piracy.

Like the indoor camera, Kami detected motion events and alerted us of such. As an added feature, the camera has an AI algorithm that can distinguish humans from pets, vehicles, and other moving objects. This feature was helpful, especially since our camera faced a busy street. With the person detection feature, we cut down on false alarms.

Installing Alder in Under 15 Minutes

Now, you’re probably wondering how we managed to install all those components in 15 minutes. Well, our years of experience dealing with security systems helped, but the main factor was Alder’s straightforward approach. We simply followed their three-step installation guide to set up the base system:

1. Plug in and set up the control panel.
2. Place the sensors.
3. Download the Alder Security app.

The first step took the longest as it involved connecting the sensors to the panel, setting the disarm PIN, and adjusting the settings. Once we finished those steps, the rest of the process was a breeze. All in all, we spent less than 10 minutes setting up the touch screen panel and sensors.

As for the cameras, we used the Alder Security app to connect them to our Wi-Fi network. Each camera took about three minutes to set up with the help of in-app instructions.

Of course, we decided to install the system ourselves. Alder offers free professional installation (another great thing about Alder, we might add), so that’s an option if you prefer having a technician come over to take care of everything. We only chose not to take Alder’s free installation offer to save time. Rather than waiting for the pro to show up and do a 15-minute job, we decided to take it upon ourselves, and we’re glad we did, as it saved us money without requiring too much from us.

Professional Monitoring With Alder

After setting everything up, Alder activated the professional monitoring of our security system on the same day. Professional monitoring was part of the three-year contract we signed with Alder, so all alerts going forward were sent both to us and Alder’s monitoring stations.

Alder takes great pride in its professional monitoring services, and rightfully so. Their monitoring centers have some impressive response times. They claim that in 2017, they responded to “2,376,033 medical, fire, and burglary alarms in an average of 3.4 seconds or less.” That’s an impressive number, and it did seem accurate. When we accidentally triggered our alarm on more than one occasion, Alder called us in less than five seconds. Other companies we tested usually responded after 30 seconds or more. Great job, Alder!

There’s one thing we’d like to clarify, though. While Alder’s 3.4-second average response rate is impressive, it doesn’t always translate to a faster police response. The agent still has to verify the alarm and report the incident to the proper authorities. That alone could take minutes. Some cities even require video verification before dispatching police. This can add extra time to the response process.2 The bottom line is that the police response time rests on several different factors, so don’t expect cops to show up within seconds despite Alder’s outstanding response rate.

Home Automation and Integrations

Being the tech junkies that we are, we always try to find ways to integrate the systems we are testing with the products we currently own. We were happy to find out that Alder works with both Alexa and Google Assistant, similar to what we saw when we reviewed Frontpoint. With both integrations, we were able to control Alder through hands-free voice commands, using only our smartphones and the smart speakers we already had lying around.

It’s worth noting that Alder’s current system focuses on core security features rather than smart home integrations. You might notice that the Alexa skill description also mentions setting smart thermostats connected to Alder using your voice. That applies to older Alder systems that use a GC2 touchscreen control panel, which had Z-Wave capabilities, so it connected to Z-Wave smart thermostats and other home automation components. Alder’s proprietary control panel that replaced the GC2 no longer has that capability.

On-The-Go Security With the Alder App

While we’re on the topic of technology, Alder has a smartphone app called Alder Security, which served as our control panel away from home. We tested it both on our iPhone and our Android phone. It was a simple app that controlled our security system and showed us what’s going on in our house through live video feeds coming from our security cameras. As far as functionality, the app didn’t offer many features. It didn’t let us automate the arming and disarming of the system through schedules or geofencing, for instance, which would have been of great help to forgetful people like us. However, the app did its job well most of the time, so we’re happy.

Not all Alder customers would agree with us, though. The iOS version holds a 3-star rating, while the Android version has a 2.7-star rating. Many of the critical reviews compared the current app to an older Alder app powered by Alarm.com. It seems that the transition didn’t go well for some customers, resulting in below-average ratings.

Video Review

We didn’t just write about Alder Security; we also created a video review to show you exactly how it works and what the cameras’ footage looks like. Watch below to see it in action!