Xfinity Home Security Review

7.3
/10
Editor's Rating

Editorial TeamSep 30, 2019

Xfinity Home is part of Comcast and provides home security systems, 24/7 professional monitoring, and integration with popular third-party smart home devices. This service is available on its own or alongside other Xfinity products, such as Internet and television service.

This well-established company has extensive resources available for the research and development of new products and services. The home security line uses the Xfinity Home platform to power its features.

Equipment & Tech

Xfinity Home Secure Package

This is the base level equipment that’s included when you sign up for a home security package through Xfinity. You get three door and window sensors, a motion sensor, a touchscreen controller, and a wireless keypad. This package gives you protection in several ways, and you can expand your system through a variety of add-ons.

Motion sensor

You receive alerts whenever this sensor detects motion in the covered area. It can work in conjunction with other home security equipment or smart home devices. It covers a 50 foot by 50-foot square.

Indoor/outdoor camera

This versatile camera gives you access to HD live video and night vision. You can see exactly what’s happening in your property or around it. Check-in in real time and set it up in the places that make the most sense, as it’s weather resistant.

Zen Thermostat

Want an intelligent thermostat that knows exactly how you like your home? The Zen Thermostat has a touch display and supports remote control of the heating and cooling system. Unlike some smart thermostats, the design of the Zen matches the rest of your décor with a neutral style.

Xfinity Home Outlet controller

You don’t need all your devices to be smart – this outlet can give you simple control over things like lamps and allow you to connect it to the other equipment in your home.

Door/Window sensor

When an entryway like a door or window gets opened while your home security system is armed, you want to know. These sensors give you a real-time notification.

Xfinity Home Smoke detector

The smoke detector has 24/7 monitoring so you can get quick assistance if smoke or fire happens in your house. You don’t have to pay an extra fee to get this monitoring.

Monitoring & Features

Xfinity X1 Compatibility

One excellent feature of Xfinity’s home security system is that if you have X1 service, you can control your smart devices and security equipment from your television. You also get voice control over the system with the X1 Voice Remote.

Broad Integration

Xfinity doesn’t have a lot of smart home equipment on its own, but it does have a lot of built-in integration for third-party devices.

Integrated Rules

You can create interconnected rules with the smart devices on the network, so if a sensor activates or you reach a time of day, the devices take pre-defined actions.

Xfinity Home App

Xfinity has an app that gives you a centralized place to control your home security and smart home devices. You can turn the system off and on, look at your live streams, adjust the thermostat and change your light settings. You don’t need to pay an added fee to check out the live feeds from your cameras.

Pet Immunity

One of the downfalls of some home security systems is that the motion detectors and cameras activate anytime they see a pet. Xfinity has a generous limit for their equipment – animals 85 pounds and under won’t set off the detectors and sensors.

24/7 Professional Monitoring

Xfinity has a 24/7 monitoring station keeping a close eye on your system. If alarms happen, they’ll help direct the police to your location if you need help.

Multiple Alarm Modes

Arm away is the standard mode you would use to arm the full security system when you leave your home. Arm stay keeps the system ready but deactivates motion detectors while you’re at home. Arm night is intended for home security when everyone is sleeping, with active perimeter protection.

Cellular and Battery Backup

Something as simple as a lack of Internet or power won’t stop the home security system from functioning properly.

Text and Email Alerts

Your Xfinity Home security system makes sure that you know when a trigger happens. You get text and email alerts informing you about the situation.

Installation & Usability

Professional installation is included with your Xfinity Home package, but some of the devices offer a straightforward DIY option or self-guided installation. The Xfinity app has clear navigation and a simple user interface to streamline functions such as setting up security rules.

Customer Support

Comcast has a lot of resources and customer support channels, but it doesn’t have a reputation for being good at delivering support. You may want to steel yourself for a potentially frustrating time if you need assistance with your home security system. The self-service resources cover many common situations, so you’re better off reviewing those as the first line of defense before reaching out to the company directly. They claim to have a guaranteed 2-hour appointment window, but the reality may be much different.

Cost & Pricing

The pricing may vary based on your region.

Xfinity Home Secure $39.95 per month with a two-year agreement

This is the base tier for this home security service that includes 24/7 professional monitoring.

Performance Internet & Xfinity Home Security $79.94 for the first year, two-year contract required

This service tier gives you Internet service alongside your Xfinity Home professional monitoring service.

You have a 30-day money-back guarantee if you don’t like this service. Beyond that, you are subject to an early termination fee if you cancel service before the two-year contract ending.

If you want to add video recording to your home security package, it costs $9.99 per month. You also get a 50 percent discount on a video camera if you add this service.

Xfinity Home offers you the option of having them take over your existing security system. They would send out a technician to determine whether they can use the equipment that’s currently in place at your home. If you’re unhappy with your current service provider and want to switch, you can save some money on the initial equipment costs with this approach.

Our Conclusion

Comcast’s Xfinity Home service isn’t doing anything particularly innovative or outside of the box, but it does supply solid performance. It’s a desirable choice if you want to keep your smart home and security services with the same company that supplies your Internet or television service. Otherwise, it may be too pricey for some home security budgets.