It may not be one of the biggest names in identity theft protection, but IdentityIQ has outstanding features that caught our attention.
IdentityIQ, a decade-old identity theft protection company, is perhaps best known for its affordability. But does it offer enough features to shield you from credit and identity fraud? That’s exactly what we tried to find out. We signed up for IdentityIQ’s premium plan, Secure Max, and after a year of testing, the verdict is in!
What We Liked (And What We Didn’t)
We hate suspense, so here are the main takeaways from our tests.
- Enhanced credit monitoring: IdentityIQ monitored our credit records daily based on our scores from the three major credit bureaus (Equifax, Experian, and TransUnion). The Secure Max plan even included monthly credit reports from the same bureaus.
- Free family coverage: Our plan gave qualifying family members identity theft insurance coverage up to $25,000. That’s in addition to the $1 million coverage for the account owner, one of us.
- Customer support: Whether we had questions about our account or concerns regarding possible identity theft, IdentityIQ provided help through its customer support teams in the U.S.
- No social network monitoring: While IdentityIQ comprehensively monitored our credit, it didn’t monitor social networks for accounts impersonating us.
- No mobile app: We had no problem checking our IdentityIQ dashboard on a desktop browser, but the lack of a mobile app made it hard for us to access the dashboard on a smartphone.
- Data sharing: Not only did IdentityIQ collect personal data, it also shared it with third parties.
IdentityIQ looks like a formidable identity theft protection service so far, so let’s take a closer look at its features and see if it can hold up.
IdentityIQ monitored our credit scores from the three credit bureaus — Equifax, Experian, and TransUnion. It did that daily, so if there were unexpected changes, we’d have known immediately. That gave us a better chance of freezing our credit to thwart any further damage.
On top of that, IdentityIQ checked for signs of credit fraud, such as:
- Change of personal information or address
- Delinquent credit accounts
- New inquiries, public records, and court judgments involving our account
- New loans and credit lines
Credit monitoring of such extent is, of course, normal for an identity theft protection company. However, IdentityIQ’s enhanced credit monitoring also alerted us to less obvious changes that might indicate credit fraud. For example, we got an alert when we added a new authorized user to our credit card, just in case a fraudster made the change. IdentityIQ also kept track of changes in collection balances, closed trade lines, and retail and bank cards that were above their limits, among other things.
IndentityIQ looked into non-credit-related areas and data points for signs of fraud, such as the dark web and criminal records.
- Dark web: It scoured the dark web, which is where criminals usually sell stolen personal data, for information related to us. It looked for signs of our Social Security number, name, address, etc. being leaked or sold.
- Criminal records: It monitored national and international criminal records for arrests and convictions connected to our names and birthdays. This would help us clear our names if someone posing as us was arrested or convicted.
- SSN trace: It alerted us whenever someone used our Social Security number every time, not just when it was used with a wrong name or address. So if someone already got hold of our personal information, we’d still know if they used it to commit fraud.
- Change of address: It monitored change of address requests, both with credit reporting agencies and the National Change of Address registry.
Did you know?: According to Javelin Strategy & Research, 31.7 percent of data breach victims fall prey to identity theft later on1. In many cases, the breached data was sold on the dark web. This is one reason why dark web monitoring is a must-have feature.
The main purpose of credit and identity monitoring is to detect identity theft so you can avoid any further financial damage. So what happens if it actually detects theft? Although we never experienced it firsthand (thankfully!), IdentityIQ promises to help us restore our identities. A case manager would help us put together a plan and see it through. Plus, IdentityIQ’s identity restoration team is based in the U.S., so that’s reassuring.
Identity restoration requires legal help, and with attorney fees in the U.S. ranging from $100 to $400 per hour, it certainly isn’t cheap2. That’s where IdentityIQ’s $1 million identity theft insurance coverage comes in, which would cover direct and indirect losses such as:
- Funds stolen through electronic fund transfers from our bank account
- Legal fees and expenses
- Miscellaneous expenses
- Up to $1,500 weekly up to five weeks for wages lost
While the best identity theft protection services we’ve reviewed also offer up to $1 million insurance coverage, not all of them cover legal fees. That’s one of the best things we liked about IdentityIQ.
According to research, more than 1 million minors fell victim to child identity theft in 2017.3 So if you think identity theft is only an adult problem, think again. Fortunately, IdentityIQ offers free family insurance coverage up to $25,000 to Secure Max plan accounts. This insurance covers the children of the account owner for as long as they are living at the same address. The age limit is 24 years old, so even young adults benefit from this provision.
While this insurance doesn’t count as a full identity theft protection for families plan, it’s certainly a nice addition. IdentityIQ does offer a comprehensive subscription option for families, in case you want more protection.
Our IdentityIQ Dashboard
Moving on from the features, let’s talk about our actual experience with the IdentityIQ dashboard. We accessed our dashboard through the IdentityIQ website. It offered a quick summary of our credit, identity, and score monitoring alerts. It also featured a report of our current scores from the three credit bureaus. To the side, there’s a list of all the features in our plan, which we occasionally checked to see in which areas we needed more protection (social network fraud, for instance).
On the account details page, we easily updated our personal information, password, and security questions as well as managed our plan. The page also gave us easy access to our monthly credit report, monitoring and alerts, and other features to strengthen our identity protection. For example, if we had children (which we don’t), we could click on the “family protection” link to add them to our family coverage.
Overall, the dashboard was easy to use and very intuitive— on a computer, that is. IdentityIQ lacks a mobile app, so whenever we wanted to check our dashboard on a smartphone, we had to use our mobile browser. It’s still fairly easy to use, but the smaller screen made it harder to navigate.
The Cost of IdentityIQ’s Protection
IdentityIQ’s pricing model was easy to understand. As the price increases, so does the number of features and benefits. The Secure Max plan ($29.99 per month), which is what we tested, offers the most features, while the Secure Plan ($6.99 per month) offers only the basics. Here’s how the plans stack up.
|Secure Plan||Secure Plus||Secure Pro||Secure Max|
|Number of credit bureaus monitored daily||1||1||3||3|
|Frequency of 3-bureau credit reports||X||Annual||Biannual||Monthly|
|Credit score change monitoring||X||X||✓||✓|
|Credit score movement tracker (graph)||X||X||X||✓|
|Enhanced credit report monitoring||X||X||✓||✓|
|Credit score simulator||X||X||X||✓|
|Checking account report||✓||✓||✓||✓|
|Dark web monitoring||✓||✓||✓||✓|
|Change of address alerts||X||✓||✓||✓|
|SSN usage alerts||✓||✓||✓||✓|
|Criminal record alerts||X||X||✓||✓|
|Insurance coverage||Up to $1 million||Up to $1 million||Up to $1 million||Up to $1 million|
|Free family insurance coverage||X||X||X||✓|
|Identity restoration assistance based in the U.S.||✓||✓||✓||✓|
|Identity restoration with limited power of attorney||X||X||X||✓|
|Legal fees coverage||✓||✓||✓||✓|
|Personal expense compensation||✓||✓||✓||✓|
|Lost wallet assistance||✓||✓||✓||✓|
|Opt-out IQ (junk mail/DNC lists)||✓||✓||✓||✓|
Tip from the experts: We recommend the Secure Plus and Secure Max plans, as they monitor all three credit bureaus as opposed to just one. Three-bureau monitoring increases the service’s chances of catching fraudulent activities.
Privacy and Security
Last but not least, we checked how IdentityIQ uses the information it collects. As expected, it shares personal data of customers with service providers necessary for IdentityIQ’s purposes. These service providers are under a written contract with IdentityIQ. On top of that, since it’s based in the U.S., IdentityIQ may be required by law to share customer data with the government. That’s because the U.S. is part of the Five Eyes alliance. However, we were disappointed to learn that IdentityIQ also shares customer information with third parties for promotional purposes.
On the bright side, we looked into IdentityIQ’s past records and didn’t find any privacy-related controversies or breaches. That’s a good sign, but it doesn’t necessarily mean that our data is secure, so we advise you to proceed at your own risk.
|Collects Social Security numbers||Yes|
|Headquartered in U.S., a founding member of Five Eyes, Nine Eyes, and 14 Eyes||Yes|
|Shares customer data with third-party vendors||Yes|
|History of breaches||No|
IdentityIQ stands out as an affordable option with lots of data protection features. The three-bureau credit monitoring and monthly credit reports are a real winner for us, and we’re sure many would love the free family insurance coverage. However, it’s not the best at handling customer data. It shares customer information with third parties, so if that’s a red flag for you, you might want to go back to the drawing board.
Choose IdentityIQ If you want:
- Comprehensive credit monitoring: IdentityIQ monitors credit scores and provides credit reports from Equifax, Experian, and TransUnion.
- Insurance: You’ll get up to $1 million identity theft insurance coverage and your children will get up to $25,000 coverage as well with the Secure Max plan.
- Identity restoration assistance: IdentityIQ’s identity restoration team in the U.S. will help you through the entire ordeal if your identity is stolen.
Steer clear if you want:
- A mobile app: IdentityIQ is yet to launch a mobile app, so it’s harder to access the dashboard on a smartphone.
- Social network monitoring: With no social network monitoring, you’ll need to take extra measures to protect your identity online.
If IdentityIQ isn’t for you, a good place to start is our list of the best identity theft protection services.
Javelin. (2021). 2017 Identity Fraud: Securing the Connected Life.
Thervo. (2021). How Much Are Attorney Fees?
Javelin. (2021). 2018 Child Identity Fraud Study.