Lorex FAQs: Home Security Cameras

Is this big-box retail security vendor legitimate?

  • Exceptional video quality up to 4K
  • Commercial-grade quality and construction
  • Several custom recording options
Lorex Camera

Can you trust a security camera that you buy from Costco? You may have seen Lorex when you’re doing your bulk shopping trip, but before you buy it, it’s important to do some research. Fortunately, we’ve done it for you, answering all your hard questions about Lorex cameras, most of which have motion detection, live view, and infrared night vision. Let’s get started with your frequently asked questions (FAQs) so you can create some active deterrence.

Lorex Camera on Box
Lorex Camera on Box

  1. How do I reset the Lorex DVR?

    To reset your Lorex DVR on the NR900 and N881/N882 series:

    1. Plug in your DVR.
    2. Press and hold the FN button. Your system will restart.

    To reset your Lorex DVR on the N861 series:

    • Plug in your DVR.
    • Repeatedly tap the panic button. The Lorex screen should show up on your monitor, meaning that the reset is finished.

    To reset your Lorex DVR on the D841/D861 and N841/N842/N843 series:

    1. Hold the panic button while you plug in your DVR. You’ll see the Lorex screen on your monitor, meaning the DVR has reset.
  2. When does Lorex have sales?

    Lorex has sales year-round, as you can see on our Lorex deals page. There are also Lorex deals on Black Friday and Cyber Monday.

  3. Where do I buy Lorex?

    You can buy Lorex at these retailers:

    • Best Buy
    • Home Depot
    • The Lorex website
    • Amazon
    • Costco
    • Lowe’s
    • Micro Center
    • Walmart
    • Sears

    Read more about how much a Lorex camera costs, or how much security cameras cost in general.

  4. How do I install the Lorex cameras?

    The installation process for Lorex cameras depends on the camera and whether it is a wired or wire-free system.1 We installed the Lorex Series 4K IP camera security system for our video review.2 The steps were as follows:

    1. We decided where to place our cameras, as there were four in a pack.
    2. We plugged our DVR into our router.
    3. We also plugged our DVR into an external monitor.
    4. We connected each of the cameras to a port on the DVR.
    5. We mounted our cameras.
    6. We connected the cameras to the Lorex app and our Wi-Fi network.
  5. How do I connect my Lorex camera to my phone?

    Follow these steps to connect your Lorex Wi-Fi camera to your phone via the Lorex Home app:

    1. Download and open the Lorex Home app.
    2. Sign in, or create an account and then sign in if you don’t already have one.
    3. Tap the “plus” icon.
    4. Scan the camera’s QR code.
    5. Click “Next” once the app has recognized your device ID.
    6. Join the camera’s hotspot.
    7. Create a password for the camera.
    8. Click “Next.”
    9. Connect your app to the same network that your Lorex Smart Home Security Center is on.
    10. Click “Connect.”
    11. Once the Wi-Fi is set up, click “Next.”
    12. Name the camera.
    13. Click “Complete.”

    TIP: If you’re having issues with the QR code, click “Manually Enter Device ID.”

  6. How do I reset my Lorex DVR password?

    To reset your Lorex DVR password:

    1. Find your Lorex camera’s device ID in one of three ways:
      • It’s usually either on a label atop the camera or on the DVR’s side panel next to the QR code.
      • You can also find your device ID by going into the DVR’s app and clicking “Settings,” then “Device Info.”
      • Finally, you can find your device ID by going into your DVR’s monitor, right-clicking, and clicking “Info.”
    2. Once you’ve retrieved the device ID, call Lorex’s technical support at 888-425-6739 (for U.S. customers), and ask for a temporary password.
    3. Write it down.
    4. Connect your monitor to your recorder, either through an HDMI cable or through a mouse and the recorder’s USB ports.
    5. Right-click on the mouse.
    6. Click “Main Menu.”
    7. Log in using your new password and “admin” as your username.
    8. Click “OK.”
    9. In the Main Menu, click “Settings.”
    10. Click “System.”
    11. Click “Account.”
    12. Click “User.”
    13. Next to your username, click “Modify.”
    14. Enter your temporary password next to where it says “Old Password.”
    15. Enter your new password under “New Password.” Write it down or put it into a password manager. Make sure you’ve created a strong password, as smart home security can be hacked.
    16. Enter it again next to “Confirm Password.”
    17. Click “OK.”

    NOTE: You’ll only be able to reach Lorex’s technical support team Monday through Saturday from 10 a.m. until 9 p.m. EST.

  7. Do Lorex cameras have audio?

    Yes, most Lorex cameras have audio in the form of a speaker and microphone, making the audio “two-way.”

  8. Do Lorex cameras work with Alexa?

    Some Lorex cameras work with Alexa, but not all.

    Lorex Camera - Mounted
    Lorex Camera – Mounted

In Conclusion

To dive even deeper into Lorex, read our Lorex cameras review. But if Lorex doesn’t seem like the right security camera for you, a great place to explore is our list of the best security cameras. Lastly, if you want to learn more about security cameras in general, check out our complete guide to home security cameras.

Editors Rating:
9.6 /10
  1. Lorex Technology. (2021). How to Install Security Cameras.

  2. YouTube. (2020). Lorex 4K Camera System Review.