Xfinity Home Security

You don't have to have Xfinity provide your internet or cable to use their smart security system.

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You probably recognize Xfinity as one of the largest Internet Service Providers in the United States, so what are they doing on Security.org? Unbeknownst to many, you can actually get more than just internet service from Xfinity. The company has expanded into other avenues as well, including home security systems. The system is called Xfinity Home, and it’s one we’ve tested (and approved).

For those of you who’ve never used Xfinity in any way, have no fear: Xfinity Home works by itself, so you don’t need to be a current customer to purchase a security system. However, as Xfinity internet and cable TV subscribers ourselves, we’ve found that bundling Xfinity Home with our existing subscription unlocked some unique benefits. Here, we analyzed the value of Xfinity Home as a standalone security system and as a part of an Xfinity ecosystem. If you’re eager to find out what Xfinity Home offers and how much it costs, keep on reading.

The Things We Liked About Xfinity Home

Xfinity Complete Home System
Xfinity Complete Home System

We couldn’t pass up the opportunity to experience Xfinity Home ourselves, so we purchased a Base Home System, which is the cheaper of the two starter packages offered by Xfinity. Here’s a summary of what we liked about the system:

  • Flexible Payment Plans: We had two options: pay full price for the system upfront or make monthly payments for the next 24 months. We chose the former, and as a reward for paying upfront, Xfinity didn’t make us sign a long-term contract.
  • Professional or DIY Installation: Although we paid the fee for professional installation, which was around $100, you can actually install most of the components yourself. Professional installation was required only for motion sensors, door/window sensors, and smoke detectors, great news for your wallet!
  • 24/7 Professional Monitoring: Depending on your views on monthly fees, this can either be a pro or con, as monitoring is mandatory with Xfinity systems. For us, though, it’s a valuable feature. We took comfort in knowing that Xfinity can call the cops on our behalf in case we’re unable to respond to an alert.
  • Internet of Things Integrations: Xfinity partnered up with IoT brands1 to create smart home integrations. We used a few IoT devices with our Xfinity Home setup, including August smart locks, Philips Hue lighting, ecobee thermostats, and Yale locks.
  • Voice Control with X1: Although Xfinity Home lacked integrations with Alexa and Google Assistant, it’s possible to control the system with your voice if you have an Xfinity X1 subscription. You can also pull up a live feed from security cameras on your TV. How cool is that?
  • Internet, Cable, and Home Security Bills in One: As current Xfinity customers, using Xfinity Home made paying easy, as we could pay for our internet, cable, and home security bill at once, rather than paying three different companies for the same services.

Of course, there were also things we didn’t like as much about our Xfinity Home system. We’ve put together a review based on our hands-on experience that highlights both the pros and cons of using Xfinity Home. If you get the chance, we highly recommend giving it a read.

Breaking Down the Equipment Cost

We got our security system straight from Xfinity. After explaining to a sales rep that we needed a basic system to try out Xfinity Home, they offered us a Base Home System with one touchscreen controller, one pet-friendly motion sensor, three door/window contact sensors, and a yard sign.

The Base Home System is the cheaper of the two packages offered by Xfinity. The other package is called Complete Home System and it includes a touchscreen controller, five door/window contact sensors, one pet-friendly motion sensor, one wireless keypad, one HD indoor/outdoor Xfinity Camera, and one yard sign. This package costs $480.

Base Home SystemComplete Home System
Number of touchscreen controllers11
Number of door/window sensors35
Number of pet-friendly motion sensors11
Number of wireless keypads01
Number of Xfinity Cameras01
Access to Xfinity Home app
Battery/cellular backup
Monthly Cost$15$20
Term Length in Years22
One-Time Payment$360$480

Financing Option

Now, just because Xfinity’s financing option is interest-free doesn’t mean there aren’t any catches. First of all, you’ll need to go through a credit check to apply for financing. If you’re having trouble getting approved by other alarm companies, then Xfinity’s financing option might work for you either. Second, you’ll need to sign a two-year contract with Xfinity, which means if you cancel your subscription before the contract expires, you’ll need to pay a cancellation fee. Luckily for us, we’ve saved up enough cash to pay upfront, so we didn’t have to sign a long-term contract and we were able to easily cancel our subscription after we conducted our tests.

Add-On Equipment

Although the components included in each package were pre-determined by Xfinity, you can customize your system by purchasing add-on equipment. Here’s how much each device costs according to Xfinity.

ProductCost
Indoor/Outdoor Camera$120
Zen Thermostat$120
Smoke Detector$70
Outlet Controller$50
Motion Sensor$40
Wireless Keypad$40
Door/Window Sensor$20

Installation Fees

On top of the equipment cost, we paid close to $100 for the installation. Although we could have installed the system ourselves thanks to our years of experience setting up DIY security systems, we had to leave it to the pros this time as professional installation is required for door/window sensors, motion sensors, and smoke detectors.

The installation fee depends on several factors, including the number of your system components, your location, and the type of products you are installing. In general, the price will be at least $100 per visit.

Hot Tip: Avoid unnecessary installation fees by buying all the components you need and having them all installed at once as opposed to having a pro come over every time you purchase new equipment. Xfinity charges an installation fee every time they visit your house.

Breaking Down The Monitoring Cost

If you’ve been keeping track, we’ve already spent close to $500 for the equipment and installation alone. On top of that, we had to pay Xfinity a monthly fee for professional monitoring. That may seem like a lot, but bear in mind, security systems are investments. By simply having one, you can decrease your chances of becoming a victim. After all, the estimated average loss from a burglary in the U.S. is $2,799,2 which is way more than what a monitored security system costs. It’s simple math!

Fortunately, Xfinity’s monitoring plans are plain, simple, and easy to understand. Here’s a breakdown of the features included in each of the two plans offered by Xfinity Home:

Xfinity’s Monitoring Plan Costs Snapshot

Home Security PlanHome Security Plus Plan
24/7 Professional Monitoring
Smart Home Control
Notifications
Cellular Backup
Livestreaming
App Access
Works with Xfinity X1
24/7 Video Recordingx
Motion-Activated Recordingx
People, Vehicle and Pet Detectionx
Monthly Cost$40$50

As you can see, the only difference between the Home Security Plan and the Home Security Plus Plan is video recording. With the Home Security Plan, cameras can only live stream to your phone or TV if you also have an X1 subscription. With the Home Security Plus Plan, cameras can record 24/7 based on motion events and use Xfinity’s artificial intelligence algorithm to distinguish humans, pets, and vehicles, meaning more specific notifications and less false alerts.

FYI: If you sign a two-year contract with Xfinity, there’s a cancellation fee for ending your subscription before the contract expires. You can avoid the penalty by paying upfront for the equipment.

Xfinity Home Integrations and Smart Home Features

There’s one feature in particular that intrigued us and that is Xfinity Home’s smart home capabilities. We learned three things about the feature:

  • Xfinity Home is well-connected thanks to Xfinity’s partnership with third-party smart home brands.
  • Xfinity Home works with Xfinity’s high-end TV service called X1, making it possible to control the security system with your voice using the X1 Voice Remote.3
  • X1 can control not only the security system but also the third-party products connected to Xfinity Home.
Xfinity Home Security Camera and Controller
Xfinity Home Security Camera and Controller

Third-Party Integrations

Integrations and smart home features do more than just make life easier. Smart homes also offer unprecedented means to provide safety and security,4 as proven by Xfinity Home’s integration with other smart home brands. Besides being able to control compatible third-party products using our Xfinity Home app5 and touchscreen controller, we had the chance to automate our home for better security. For instance, we set our August lock to engage whenever we arm Xfinity Home. This kind of automation protects us from accidentally leaving our doors unlocked while we’re at work, which would defeat the purpose of the security system in the first place.

We were surely impressed by the number and variety of smart home brands that work with Xfinity Home, which included:

  • Caséta lighting
  • August smart locks
  • Chamberlain garage door openers
  • Sengled lighting
  • Hue lighting
  • Kwikset locks
  • GE lighting
  • ecobee thermostats
  • Cor thermostats
  • LIFX lighting
  • Yale locks
  • Tile Bluetooth trackers

If you own products from these brands, you can easily integrate them into Xfinity Home. However, integrations with Alexa and Google Assistant were notably missing, so we were a little bit disappointed that we couldn’t use our favorite voice assistants to control Xfinity Home.

Voice Control with Xfinity X1

Fortunately for X1 subscribers, Xfinity Home’s lack of voice assistant integrations is made up for by the fact that the X1 Voice Remote can control Xfinity Home.

Using the X1 Voice Remote, you can use voice commands like “Xfinity Home, arm stay” or “Xfinity Home, tell me my arm state.” The catch is that it’s not a hands-free experience. You have to press the mic button on your remote before giving the voice command. Luckily for us, that wasn’t too strenuous.

Another nifty feature made possible by the X1 integration is live camera streaming straight to your TV. If you’re like us, and you hate getting up from the couch to see who’s at your door while you’re binging your favorite Netflix show, you can simply say, “Xfinity Home, show me my front door camera” to your X1 Voice Remote and the live feed will instantly pop up on your TV screen. Now you can decide whether to get the door or not without ever getting up.

Finally, we learned that the X1 Voice Remote could even control the IoT devices connected to the security system. Not sure if you turned off your lights after taking a quick break? Just say, “Xfinity Home, is my bathroom light on?” If it’s on, simply issue another voice command to turn it off. Let’s be honest: if Xfinity is your TV provider, you probably have the remote with you anyway, so why not take advantage of its voice command technology? In our experience, it works really well and can understand what we’re saying 99% of the time, which is not always the case, believe us!

Comparing Xfinity To Competitors

Xfinity Home
Xfinity Home

All the features we tested worked great, but we’re also curious to see how Xfinity Home fared against its competitors. Xfinity specializes in internet and cable services, so can it hold up against companies that focus on home security? We compared Xfinity Home’s pricing to ADT and found that depending on what features you’re seeking, Xfinity Home might be cheaper or more expensive. If you’re looking to get basic features — professional monitoring, home automation, smartphone control — ADT is friendlier to your budget. You can get a monitoring package within the $40 to $60 per month range, and that already includes a basic security system for free. However, if you plan on adding video recording features as well, Xfinity Home’s $50 per month Home Security Plus Plan makes more sense.

Xfinity also fared well against hybrid security systems or those that can both be self-monitored or professionally monitored. When compared to SimpliSafe, for example, Xfinity’s equipment and monitoring costs are higher, but thanks to the financing option, Xfinity customers can get started without shelling out hundreds of bucks upfront. Most hybrid security systems require a full upfront payment for the equipment, on the other hand.

Is Xfinity Home Worth It?

If what you’re looking for is a solid security system with professional monitoring, cellular backup, IoT integrations, and video recording, we can honestly say that Xfinity Home is worth it. Their rates are reasonable and competitive. They also offer a financing option with a two-year contract to ease the initial cost, but still flexible enough to offer month-to-month contracts to those who are willing to make a larger upfront investment. If you’re an existing Xfinity customer, the convenience of paying your internet, cable, and home security bills all in one place is an added bonus.

We have to warn you, though, Xfinity Home isn’t perfect. You have to be fully aware of the added fees, like installation and cancellation fees, as well as taxes, so you don’t end up getting surprised by your bills. Xfinity is also not the perfect choice if you’re looking for a company with great customer service, or self-monitoring only to avoid monthly fees. If you are not 100% sure feel free to check out who we pick as our top home security systems. The result may surprise you!

All in all, we were pleased by the security system and its features, so if that’s what you’re after, Xfinity Home might just work for you.

Citations
  1. Multichannel News. (2018). Comcast’s Xfinity Home Joins IoT Trade Organization.
    multichannel.com/news/comcast-s-xfinity-home-joins-iot-trade-organization-416489

  2. FBI. (2019). 2018 Crime in the United States.
    ucr.fbi.gov/crime-in-the-u.s/2018/crime-in-the-u.s.-2018/topic-pages/burglary

  3. Xfinity. (2020). Arm Your Xfinity Home Security from Your X1 TV Box.
    xfinity.com/support/articles/x1-xfinity-home-app-arm

  4. Journal of Reliable Intelligent Environments. (2017). Smart Secure Homes: A Survey of Smart Home Technologies that Sense, Assess, and Respond to Security Threats.
    doi.org/10.1007/s40860-017-0035-0

  5. Apple App Store. (2020). Xfinity Home App.
    apps.apple.com/us/app/xfinity-home/id418965252