Arlo Video Doorbell Privacy Report

Privacy Rating

5.3

/10

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Arlo surveils its camera footage and microphone audio and shares it with third parties. Only users from California, the EEA, or Switzerland can delete this data. Additionally, Arlo collects information about users’ interests, genders, ages, personal information from third parties and Facebook, IP addresses, geolocations, etc.

Encryption

In Transit	Yes
At rest?	Yes
All network communications and capabilities?	Yes

Security Updates

Automatic, regular software/ firmware updates?	Yes
Product available to use during updates?	Yes

Passwords

Mandatory password?	Yes
Two-Factor authentication?	Yes
Multi-Factor authentication?	Yes

Vulnerability Management

Point of contact for reporting vulnerabilities?	customerservice@arlo.com
Bug bounty program?	Yes

Privacy Policy

Link	https://www.arlo.com/en-us/about/privacy-policy/default.aspx
Specific to device?	No
Readable?	Yes
What data they log	Name, email address, billing information, country, telephone number, information on interest, hobbies, gender, age, video footage, customer support, payment information job applications, cookies, personal information from Facebook, third party personal information, IP address. geolocation, device identifiers, system and application software, browser and traffic information, product performance and usage.
What data they don’t log	n/a
Can you delete your data?	Yes if in California, EEA, or Switzerland
Third-party sharing policies	Shares information with third parties.

Surveillance

Log camera device/ app footage	Yes
Log microphone device/ app	Yes
Location tracking device/ app	Yes

Parental Controls

Are there parental controls?	No

Company History

Any security breaches/ surveillance issues in past?	No
Did they do anything to fix it?	n/a

Additional Security Features

Anything like privacy shutters, privacy zones, etc.?	No