Identity Guard Privacy Report
Identity Guard logs an excessive amount of customer data such as their social media and location information. It also shares this information with third parties. However, Identity Guard obtained points for its encryption methods, regular software updates, and mandatory passwords.
Encryption
| In Transit | Yes |
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| At rest? | Yes |
| All network communications and capabilities? | Yes |
Security Updates
| Automatic, regular software/ firmware updates? | Yes |
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| Product available to use during updates? | Yes |
Passwords
| Mandatory password? | Yes |
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| Two-Factor authentication? | On mobile app, but not on browser |
| Multi-Factor authentication? | Yes |
Vulnerability Management
| Point of contact for reporting vulnerabilities? | customersupport@identityguard.com |
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| Bug bounty program? | No |
Privacy Policy
| Link | https://www.identityguard.com/legal/privacy-policy |
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| Specific to device? | No |
| Readable? | Yes |
| What data they log | Name, mailing address, email address, phone number, social security number, birthday, payment information, location information, credit reports, information from social media accounts, like Facebook friends, city specified you live in, content of posts and comments and cookies. |
| What data they don’t log | n/a |
| Can you delete your data? | No |
| Third-party sharing policies | Yes, Identity Guard shares information with third parties. |
Surveillance
| Log camera device/ app footage | n/a |
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| Log microphone device/ app | n/a |
| Location tracking device/ app | Yes |
Parental Controls
| Are there parental controls? | Under family plan, can get alerts about child’s information on the dark web |
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Company History
| Any security breaches/ surveillance issues in past? | No |
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| Did they do anything to fix it? | n/a |
Additional Security Features
| Anything like privacy shutters, privacy zones, etc.? | n/a |
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