LifeLock

Starting at just $8.99 a month, LifeLock's service is super comprehensive.

  • Full-service identity theft and credit monitoring
  • Device protection with Norton 360 antivirus
  • Reputation for outstanding customer service
Page Contents

If you had visited this page a few years ago, you would have seen a vastly different description of the LifeLock’s offerings. That’s because in 2017, an antivirus company called Symantec bought LifeLock and merged it into NortonLifeLock. With this merger came a host of additional features and tie-ins, which are great for the consumer, potentially, but make the whole buying process a bit muddier. On this page, we’ll discuss LifeLock’s current offerings, their price points, what you can expect from each plan, and generally how they compare to similar services.

LifeLock Dashboard
LifeLock Dashboard

LifeLock’s Subscription Options

On paper, LifeLock offers four different plans which cover a wide array of features and protections. In reality though, there are only three plans; when we attempted to check out with the non-Norton LifeLock Standard plan, their most basic service, it was removed from the cart and we were given an option to add the additional Norton 360 service as well. Keep that in mind as we go through the plans. Even though LifeLock Standard exists on paper (er, well, online) the lowest-tier plan that LifeLock offers currently is the Norton 360 Select plan.

On its face, this isn’t the biggest concern since the Select plan is a better value overall (which we’ll get more into later), but if you read our LifeLock review you’ll see that the company has a history of false advertising and some shady business practices, so having a bait-and-switch cheapest plan isn’t out of character for them. Just, again, keep this fact in mind as we go through LifeLock’s plans, since we’ll be referring to the LifeLock Standard plan as it exists on their website, even if it doesn’t seem to be actually available, which we confirmed with a support rep over live chat.

Note: The buying process on the LifeLock site is a little clunky; in fact, every time you try to buy directly from LifeLock you’re redirected to Norton to complete your purchase.

Because of the partnership with Norton, three of the four plans offer additional device protections, which we found to be great additions as PCs, tablets and smartphones serve as critical nodes for identity storage. A 2013 study showed that of more than three million smartphone thefts, nearly 10% led to identity theft.1

Another thing we really liked about LifeLock was their introductory pricing. Some comparable services offer a free trial month, but don’t provide discounted service for those willing to sign up for a full year; IDShield pricing fits this mold, for example. LifeLock offers a 30-day trial period in addition to discounted first-year pricing, with the option to cancel service with a 60-day money-back guarantee. Of course, the prices after the first year jump pretty substantially, but with their most robust service costing $34.99 per month, which is high in the market.

It’s clear that LifeLock is pushing customers into the additional Norton 360 product tie-in. Their two most basic plans, LifeLock Standard and Norton 360 with LifeLock Select, are the same $9.99 monthly price for the first year. The Select plan jumps to $14.99 per month after the first year while the Standard plan is advertised to remain at $9.99; the idea seems to be to get customers sold on Norton 360 by offering LifeLock Standard as a lower-tier service as a contrast.

With that little overview taken care of, let’s take an in-depth look at their four plans and the features they include.

Subscription Breakdown – Everything you Need to Know

LifeLock StandardNorton 360 with LifeLock SelectNorton 360 with LifeLock AdvantageNorton 360 with LifeLock Ultimate Plus
Pricing
Monthly Price (First Year)$8.99$8.99$17.99$25.99
Yearly Price (First Year)$107.88$107.88$215.88$311.88
Monthly Price (After First Year)$11.99$14.99$24.99$34.99
Yearly Price (After First Year)$143.88$179.88$299.88$419.88
Reimbursement and Restoration Benefits
Maximum Stolen Funds Reimbursement$25,000$25,000$100,000$1,000,000
Maximum Personal Expense Compensation$25,000$25,000$100,000$1,000,000
Maximum Coverage for Lawyers and Experts$1,000,000$1,000,000$1,000,000$1,000,000
U.S Based RestorationTeamSpecialistsSpecialistsSpecialists
Identity Theft Protection Benefits
SSN and Credit Alerts
Number of Annual Credit Scores and Reports1113
Lost Wallet Protection
USPS Address Change Verification
Dark Web Monitoring
LifeLock Privacy Monitor
Data Breach Notifications
24/7 Live Member SupportX✓- Priority
ID Verificiation MonitoringX
Alerts on Crimes Committed in your NameXX
Fictitious Identity MonitoringXX
Sex Offender Registry ReportsXXX
File-Sharing Network SearchesXXX
Bank Account Takeover AlertsXXX
401K and Investment Account Activity AlertsXXX
Checking and Savings Account Application AlertsXXX
Home Title MonitoringXXX
Device Security Benefits
Number of PAs, Macs, mobile devices and tablets covered0510Unlimited
Amount of PC Cloud Backup (in GB)0100250500
Number of devices Covered by VPNs0510Unlimited
Virus ProtectionX
Parental ControlsX
Anonymous BrowsingX
Ad-Tracker BlockerX
PC SafeCamX

As you can see, the difference between the Standard LifeLock plan and the Ultimate Plus plan is monumental, yet there are some universal services offered in all plans that can be the difference to protecting your identity or getting you the help you need if your identity is compromised.

While we’ll break down the features in more detail later, some of the big pluses to LifeLock’s offering that are consistent throughout all the plans are their Million Dollar Protection Package, which purports to cover the cost of lawyers and experts up to a million dollars, stolen wallets, USPS address change verifications, dark web monitoring, data breach notifications, identity and Social Security number alerts, and more.

The Standard LifeLock plan as advertised, while not nearly as extensive as the other plans, does offer great value at its given price point. However, we’d recommend taking advantage of the Norton 360 with LifeLock Select plan, since the company is really pushing the merger and giving customers the perks of the service at the same introductory price. For those looking for a plan with complete coverage, the Ultimate Plus plan really does offer everything we’ve come to expect from a total identity protection and monitoring service.

A Bit About LifeLock’s Questionable History

As we mentioned earlier, LifeLock does have a bit of a sordid history, and it might be best to clear the air before we go any further.

One of the major complaints and points of caution surrounding LifeLock is how they handle privacy and advertising. In 2010, the company had to pay the FTC (Federal Trade Commission) $11 million dollars, in part because they made false claims regarding data security with the FTC concluding that the company’s system was vulnerable. This vulnerability was further demonstrated in 2018, when a bug exposed millions of customer email addresses.2

LifeLock’s major claim to infamy, however, stems from an arrogant and ill-advised advertising campaign that involved displaying their company’s CEO’s Social Security number asking for criminals to steal his identity. The plan backfired, his identity was stolen multiple times, and it exposed LifeLock’s claims as a complete identity protection service to be fraudulent. Five years after the stunt, LifeLock still hadn’t softened their claims, and had to pay out $100 million to their customers for continued false advertising. In short, between data security and false claims, LifeLock is not the most trustworthy company when it comes to protecting customers’ data.

LifeLock Privacy Policy
LifeLock Privacy Policy

Standout Features

Though there are certainly some things about LifeLock as a company that gives us pause, there is a lot to like about their service, especially the more robust features included with the Ultimate Plus plan. For the purposes of this standout features section, however, we’re just going to look at some of the things we liked most about LifeLock’s service generally.

  • Free Trial— With all of LifeLock’s plans, there is a 30-day free trial which enabled us to test the service to make sure it suited our needs before making a long-term commitment.
  • Discounted Annual Service— Another bonus feature is that LifeLock offers a discounted rate for the first year of service, provided we signed up for an annual plan. The annual plans gave us the option to discontinue service within 60 days with a money-back guarantee, which was a nice bonus as well.
  • Million Dollar Protection™ Package— LifeLock offers three tiers of insurance on their identity theft protection. The lowest plan includes $25,000 in both stolen funds reimbursement and personal expense compensation, the median Advantage plan bumps that number up to $100,000, and the Ultimate plan maxes those numbers out at $1 million. All three plans offer up to $1 million in coverage for lawyers and experts should we need that resource in fighting an identity theft case, the standard across the industry.
  • Device Protection— Because of the Norton 360 tie-in, LifeLock offers device protection for a minimum of five PCs, tablets and smartphones. This service includes virus protection, secure VPNs, PC cloud backup at a minimum capacity of 100 GB, anonymous browsing, ad blocking services, parental controls, and more.

Digging a Little Deeper Into LifeLock’s Service

The three main Norton 360 with LifeLock plans, Select, Advantage, and Ultimate, offered increasing levels of identity and device protection. Let’s break down those features to see what we’re really getting for our money when we signed onto LifeLock.

  • Norton 360 Device Security— All plans included Norton 360 device security, which could help detect and quarantine threats to our computer, tablet or smartphone. The Select plan covered five devices, Advantage covered ten, and the Ultimate plan covered an unlimited number of devices.
  • Additional Device Services— For the same number of devices included with the previous point, LifeLock also offered VPNs to help cloak our identity online. The plans also offered secure cloud backup at a capacity of 100 GB, 250 GB, and unlimited storage for the three plans. There were also other digital security features like an ad tracker blocker, parental controls, anonymous browsing, and PC SafeCam, which blocked our computer’s camera from being accessed by outside users.

Note: While the Ultimate plan does include these features for unlimited devices, they mean personal devices. Trying to apply the Ultimate plan to a thousand office computers, for example, doesn’t count. If you’re interested in outfitting an entire office with these security protections, we’d recommend contacting the company as they have small business and enterprise-level solutions available.

  • Identity and Social Security Number Alerts— All of LifeLock’s plans offered this alert service as a baseline, trawling the Internet for our personal identifying information and alerting us if it showed up anywhere where it may be compromised. One thing we liked about LifeLock was the ability to add extra identifying personal information within the service’s dashboard, which gave them more information to look for as they scanned for potential threats.
  • Credit Monitoring— LifeLock monitored our credit score for any changes. The Select and Advantage plans looked at Equifax, while the Ultimate plan additionally included Experian and TransUnion.
  • USPS Address Change Verification— If our address was changed without our knowledge or consent, LifeLock would let us know.
  • Lost Wallet Protection— With all plans, if our wallet was lost or stolen, we could contact LifeLock and they’d walk us through canceling credit cards and replacing any other identifying documents we may have had in our wallet.
  • 24/7 Live Member Support— LifeLock offers all of its customers live support from one of their operators, which can be a great source of comfort in an identity theft crisis. Ultimate plan members are given priority for support. We did find their customer support to be generally responsive and helpful, especially in a crisis.
  • Dark Web Monitoring— All of the plans include dark web monitoring, which scanned the dark web (a notorious source for sharing and selling stolen identifying information)3 to see if our personal information appeared there.
LifeLock Privacy Monitor
LifeLock Privacy Monitor
  • LifeLock Privacy Monitor— As a company with a sordid past when it comes to customer data governance, including FTC lawsuits,4 their Privacy Monitor service is a nice addition to all of their plans. The service allowed us to identify and remove ourselves from “people-search websites and Internet-based advertising companies”.
  • ID Verification Monitoring and Data Breach Notifications— For all plans, LifeLock offered ID verification monitoring and data breach notifications to alert us if our personal information was digitally compromised.

All of these services are available for the three Norton 360 with LifeLock plans. The Advantage and Ultimate plans have a number of additional features that are too much to cover here but include more robust, specialized identity protections for criminal and financial services. For example, the Ultimate plan includes 401(k) and investment account alerts as well as alerts on crimes committed in our name.

LifeLock’s Return and Cancellation Terms

One of the things we like most about LifeLock is their confidence in their service; they really want to get you in the door with their plans and hope you stick around from there. LifeLock offers a free 30-day trial on all of their plans, which can be cancelled within 30 days without incurring a charge. The cancellation process is relatively easy and can be done online or over the phone.

Quick Tip: To sign up for a free trial, you need to enter your payment information. If you fail to cancel the subscription before the 30-day trial is over, you’ll be automatically billed after 30 days.

The company offers a 60-day money-back guarantee, which enables dissatisfied customers to get a full refund if they cancel their service within that 60-day window. Again, the cancellation process can be done online or over the phone, though we’d recommend doing it over the phone in the case of a refund to make sure the company has it documented properly.

LifeLock Member Support Center
LifeLock Member Support Center

Recapping LifeLock

The truth is, LifeLock still hasn’t really sorted out their service since merging with Norton, which is frustrating given the number of features they offer and the overall quality of their protection. The company provides a large list of features for a reasonable price within the industry, yet the buying process and the products themselves suffer from a lack of uniformity in the wake of the merger, and the company’s overall trustworthiness is a little suspect given their past history of false advertising and data insecurity. Hopefully, in time, the company will focus its product to avoid confusion and offer the best service possible.

FAQs

  • Is LifeLock worth it?

    If you’re someone who’s worried about identity theft and aren’t particularly tech-savvy, LifeLock may very well be worth it. Some of their features are replicable to someone who knows a bit about online identity management, but it requires time and effort. LifeLock offers the peace of mind in knowing that someone else is there to help guide you in the right direction should your identity be compromised.

  • What is the best identity theft protection?

    Based on our testing and industry knowledge, LifeLock is the best identity theft protection service that includes antivirus protection, while as a pure identity theft protection service, Identity Guard tops our list.

  • Does LifeLock protect Social Security numbers?

    As part of all of their plans, LifeLock includes Social Security number monitoring which flags if your SS number appears on any websites.

  • Has LifeLock been hacked?

    Yes, LifeLock has been hacked. As part of a marketing campaign, LifeLock’s CEO advertised his Social Security number, and it backfired in a big way. His identity was stolen more than a dozen times. The company has also played fast and loose with customer data, and in 2018 had a bug that exposed millions of customer email addresses.

Citations
  1. FCC. (2020). Phone Theft in America.
    transition.fcc.gov/cgb/events/Lookout-phone-theft-in-america.pdf

  2. Krebs on Security. (2018). LifeLock Bug Exposed Millions of Customer Email Addresses.
    krebsonsecurity.com/2018/07/lifelock-bug-exposed-millions-of-customer-email-addresses/

  3. AARP. (2018). Is My Identity on the Dark Web?
    aarp.org/money/scams-fraud/info-2018/what-is-the-dark-web.html

  4. FTC. (2019). LifeLock, Inc., a corporation.
    ftc.gov/enforcement/cases-proceedings/072-3069-x100023/lifelock-inc-corporation