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How To Cancel VPN Subscriptions

How to cancel your VPN subscription depends on where you originally purchased it and which payment method you used.

All of our content is written by humans, not robots. Learn More
By
&
Gene Petrino
Gene Petrino Home Security Expert
Last Updated Nov 17, 2025

Breaking up is never easy, but sometimes you need to move on when something no longer meets your needs. This truth applies even to the digital services we rely on, including VPNs.

Maybe your VPN started out perfectly but now falls short of your security requirements. Perhaps you’ve discovered a more affordable option with better features. Or you might simply no longer need VPN protection. Whatever your reason, we’ll walk you through the cancellation process step by step.

NordVPN's auto-renewal disabled notification
NordVPN’s auto-renewal disabled notification

How To Cancel VPN Subscriptions

The cancellation process varies based on your original purchase location: either through an app store (Apple App Store, Google Play Store, Microsoft Store) or directly from the VPN provider’s website.

ExpressVPN pop up when you try to cancel
ExpressVPN pop up when you try to cancel

If You Bought VPN in Apple or Google Play Store

If you purchased your VPN from an app store, then you’ll cancel it in your device’s settings.

iOS

  1. Go to Settings.
  2. Click on Your Name.
  3. Click on Subscriptions.
  4. Tap your VPN subscription.
  5. Hit Cancel.

macOS

  1. In the app store, sign in to your account.
  2. Click the Person icon at the top of the window.
  3. Click Subscriptions.
  4. Click Manage.
  5. Click VPN Subscription.
  6. Click Edit.
  7. Click Cancel Subscription.1

Windows

  1. Under Services & Subscriptions, sign in to your account.
  2. Find your VPN subscription.
  3. Click Manage.
  4. Click Turn off recurring billing or Cancel.2

Android

  1. In the Google Play store, sign in.
  2. Click on Menu and Subscriptions.
  3. Select your VPN subscription.
  4. Click Cancel subscription.3

Pro Tip: App store subscriptions typically auto-renew by default. Consider disabling auto-renewal instead of canceling immediately—this lets you keep using the service until your current billing period ends without being charged again.

If You Bought VPN on a Company Website

For VPNs purchased directly from the provider’s website, most companies outline their cancellation process in their FAQ or help center. Based on our extensive testing experience, you can typically cancel through three main methods: contacting customer support via live chat, email, or phone; logging into your account dashboard and navigating to the subscription settings; or following the specific cancellation instructions in your provider’s help documentation.

VPN Phone number Email
Astrill VPN n/a, no refunds after 7-day free trial n/a, no refunds after 7-day free trial
Avast SecureLine VPN n/a, unsubscribe in account n/a, unsubscribe in account
AVG VPN n/a, unsubscribe in account n/a, unsubscribe in account
Bitdefender Premium VPN 1-844-326-5410 n/a, unsubscribe on website or in account
BlackVPN n/a n/a, contact form on website only
CyberGhost n/a n/a, unsubscribe in account
Encrypt.me n/a support@encrypt.me (Family and Team accounts only)
ExpressVPN n/a n/a, unsubscribe in account
FastestVPN n/a support@fastestvpn.com
HideMyAss n/a n/a, unsubscribe in account
Hotspot Shield n/a n/a, unsubscribe in account
IPVanish 800-591-5241 n/a, unsubscribe in account
Ivacy VPN n/a n/a, unsubscribe in account
IVPN n/a n/a, unsubscribe in account
Kaspersky VPN Secure n/a n/a, unsubscribe in account
KeepSolid VPN Unlimited n/a n/a, unsubscribe in account
Malwarebytes Privacy VPN n/a n/a, unsubscribe in account
McAfee Safe Connect VPN n/a n/a, unsubscribe in account
Mozilla VPN n/a n/a, unsubscribe in account
NordVPN n/a support@nordvpn.com
Norton Secure VPN n/a n/a, unsubscribe in account
Perfect Privacy n/a info@perfect-privacy.com
Private Internet Access n/a n/a, unsubscribe in account
ProtonVPN n/a contact@protonvpn.com
PureVPN n/a n/a, unsubscribe in account
StrongVPN n/a support@strongvpn.com
Surfshark n/a support@surfshark.com
Trust.Zone n/a n/a, fill out contact form on site
TunnelBear n/a n/a, unsubscribe in account
VPNSecure n/a n/a, unsubscribe in account
VyprVPN n/a n/a, unsubscribe in account
Windscribe n/a n/a, unsubscribe in account

FYI: Most VPN providers offer a 30-day money-back guarantee. If you’re within this window, you can typically receive a full refund when canceling. Some providers, like CyberGhost, even extend this to 45 days for longer-term plans.

Alternative VPNs

If you want to invest in another VPN after canceling, we recommend checking out our VPN guide, which includes a shopping guide. As an alternative, you can check out the picks for our best VPNs, all of which we’ve been testing out for years on end. Or, read about how much VPNs cost so you can get an idea of typical pricing. We’ve outlined a few of our favorites here:

NordVPN

NordVPN desktop app connected to Barcelona, Spain
NordVPN desktop app connected to Barcelona, Spain

NordVPN remains one of the most trusted VPN services globally. Operating from Panama keeps them outside the Five Eyes, Nine Eyes, and 14 Eyes surveillance alliances, meaning they’re not legally obligated to share user data with governments. Their strict no-logs policy ensures they don’t track your online activities or store your IP addresses—so even if authorities came knocking, there’d be nothing to hand over. Learn more in our NordVPN review.

ExpressVPN

ExpressVPN desktop app connected to Hong Kong
ExpressVPN desktop app connected to Hong Kong

ExpressVPN continues to be a top choice from their British Virgin Islands headquarters, maintaining independence from Five Eyes surveillance. With over 3,000 servers across 105 countries, ExpressVPN excels as a good VPN for travel, especially when navigating various Wi-Fi networks. It’s particularly strong for streaming enthusiasts, maintaining reliable connections with Netflix, Prime Video, Disney+, ESPN+, Hulu, and YouTube TV while supporting secure torrenting. Our ExpressVPN review goes into even more detail about the VPN itself, while our page on ExpressVPN costs covers pricing.

Surfshark

Surfshark connected to Madrid
Surfshark connected to Madrid

Last but certainly not least, Surfshark stands out for privacy-conscious users. Surfshark goes beyond basic protection with their MultiHop feature, routing your connection through multiple servers for double encryption. Their kill switch functionality acts as a safety net, instantly cutting internet access if your VPN connection drops unexpectedly. Operating from the British Virgin Islands (like ExpressVPN) and maintaining a verified no-logs policy, Surfshark delivers robust privacy protection at a competitive price point.

Conclusion

Successfully canceling your VPN subscription is straightforward once you know where to look. Remember to check whether you’re within the money-back guarantee period before canceling, and consider simply disabling auto-renewal if you want to use the service until your current subscription expires. To save money, read about the best VPN deals. Or, keep reading to learn more.

Frequently Asked Questions

We hope we answered all of your questions about cancelling VPN subscriptions, but if we didn’t here’s another shot.

  • How do I cancel my VPN Unlimited subscription?

    To cancel your VPN Unlimited subscription:

    1. Log into your KeepSolid account.
    2. If you purchased it directly on the KeepSolid website; you’ll cancel it within the account.
    3. If you purchased it from the Apple App store or the Google Play store, you’ll need to cancel the subscription in your device’s settings under the subscription section.
  • How can I cancel my free VPN?

    To cancel a free VPN, the process depends on your download source. For VPNs downloaded from a company website:

    1. Go back to that website.
    2. Login.
    3. Cancel your subscription directly in the account area.

    If you purchased it in the App or Google Play stores, you’ll need to:

    1. Enter your device’s subscription settings.
    2. Cancel the subscription.
  • How can you cancel subscriptions on the iPhone?

    To cancel subscriptions on the iPhone:

    1. Go into Settings.
    2. Click on your name at the top.
    3. Click Subscriptions.
    4. Tap on the one you want to cancel.
    5. Click Cancel Subscription.
  • How do I cancel my ExpressVPN subscription in 30 days?

    To cancel ExpressVPN within the 30-day money-back guarantee period or disable auto-renewal, the process varies by payment method. For credit card or PayPal payments:

    1. Sign into your ExpressVPN account.
    2. Click Subscription.
    3. Click Manage Subscription Settings.
    4. Turn off Auto-Renewal.

    If you paid using cryptocurrency or other alternative payment methods, auto-renewal isn’t enabled by default, so no action is needed. For immediate cancellation and refund within the 30-day window, contact ExpressVPN’s 24/7 live chat support for the fastest resolution.

Citations
  1. Apple. (2021). How to cancel a subscription from Apple.
    support.apple.com/en-us/HT202039

  2. Microsoft. (2021). How to cancel your Microsoft subscription.
    support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

  3. Google. (2021). Cancel, pause, or change a subscription on Google Play.
    support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en