Identity Guard FAQs: Everything You Need to Know

We’ve rounded up the questions we get the most.

  • Identity theft protection powered by IBM® Watson™ AI
  • Impressive $1 million in identity theft insurance
  • Multiple service levels, from basic to advanced
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Identity Guard App

Choosing an identity theft protection service is no easy feat. It’s not like choosing a dress, wherein you simply buy the one you like the most. Rather, you have to consider disparate factors such as monitoring, coverage, insurance, restoration, and prices.

But when it comes to Identity Guard, you can consider us experts. We’ve subscribed to this identity theft protection service for years, so we know a thing or two about how it works. Keep reading for answers to the questions we get on a daily basis.

Identity Guard Credit Score
Identity Guard Credit Score

  1. Is Identity Guard safe?

    As far as safety goes, Identity Guard is not our top pick for an identity theft protection service. Its privacy policy states that it gives customers’ information to third parties or free services. This could include our sensitive personally identifiable information (PII), such as our:

    • Account passwords
    • Account usernames
    • Birthdates
    • Social Security numbers
    • Payment information

    Identity Guard is also based in the U.S., a member of the Five Eyes. If another member country’s government asks the company for our information, Identity Guard would have to comply.

    On top of that, Identity Guard’s encryption method is out of date — 128-bit rather than 256-bit. Although we appreciated other aspects of this service, safety is not its strong suit. Read our Identity Guard review for more information.

  2. What is Identity Guard?

    Identity Guard is an identity theft protection service from the company Aura. It has been around since 2001 and includes identity theft insurance as well as identity restoration and credit monitoring services.

  3. How accurate is the Identity Guard credit score?

    The Identity Guard credit score is as accurate as your credit scores from the three major credit-reporting agencies, Experian, TransUnion, and Equifax. Identity Guard pulls the information from these bureaus directly.

  4. Does Identity Guard offer a family plan?

    Yes, Identity Guard has a family plan that covers all of the adults and minors at a single address. Here are the costs:

    Plan Value Total Ultra
    Month-to-month plan cost $14.99 $29.99 $39.99
    Monthly cost with annual plan $12.50 $25 $33
    Total amount billed with annual plan $150 $300 $396

    Read more about Identity Guard for families or Identity Guard for spouses, or learn about other great identity theft protection plans for families.

  5. Is Identity Guard legitimate?

    Identity Guard is a legitimate identity theft protection service under the parent company Aura. Aura. Since 1996, Aura has been registered with the Better Business Bureau, where it currently has an A+ rating.

  6. How often does Identity Guard update the credit score?

    With the Premier plan from Identity Guard, you’ll receive an updated credit score from all three credit bureaus every month.

  7. How much does Identity Guard cost?

    Here’s how much Identity Guard costs for individuals:

    Plan Value Total Ultra
    Month-to-month plan cost $14.99 $29.99 $39.99
    Monthly cost with annual plan $12.50 $25 $33
    Total amount billed with annual plan $150 $300 $396

    Here’s how much Identity Guard costs for businesses:

    Business plans Essentials Total Protection
    Price per code per individual $36 $120
    Price per code per team $76 $264

    You also may be wondering if Identity Guard has a free trial. Unfortunately, Identity Guard does not have a free trial, only a 30-day money-back guarantee.

    TIP: If you’d like to learn more about an identity theft protection service with a 30-day free trial, read our Allstate pricing page and our Allstate identity protection review.

  8. How do I cancel Identity Guard?

    Follow these steps to cancel Identity Guard:

    1. Open Identity Guard’s website.
    2. Log in to your account.
    3. Click on Settings. You’ll be able to cancel your subscription there.

    NOTE: You can also call 855-443-7748 to cancel your Identity Guard subscription.

In Conclusion

Identity theft is shockingly common. In 2019 and 2020, a whopping 47 percent of consumers in the U.S. experienced financial identity theft, with an overall year-over-year increase of 42 percent in losses.1 If you’re a victim, make sure to report the fraud to the FBI’s Internet Crime Complaint Center (IC3).2

If you want to learn even more about Identity Guard, check out our pages on the Identity Guard app or Identity Guard credit. But if you want to see what else is out there, read about the best identity theft protection services.

Identity Guard App
Identity Guard App
Editors Rating:
9.5 /10
  1. Giact. (2021). [New Report] U.S. Identity Theft: The Stark Reality.

  2. FBI. (2021). Internet Crime Complaint Center IC3.