Arlo Ultra Privacy Report

Privacy Rating

5.3

/10

We really like Arlo Ultra’s encryption methods, automatic updates, and multi-factor identification process. That only made us that much more frustrated when we learned about their privacy policy. They keep track of our hobbies, our job applications, and tons of our Facebook information; heck, they may know more about us than we do. And yes, they share all this information with third parties.

Encryption

In Transit	Yes
At rest?	Yes
All network communications and capabilities?	Yes

Security Updates

Automatic, regular software/ firmware updates?	Yes
Product available to use during updates?	Yes

Passwords

Mandatory password?	Yes
Two-Factor authentication?	Yes
Multi-Factor authentication?	Yes

Vulnerability Management

Point of contact for reporting vulnerabilities?	customerservice@arlo.com
Bug bounty program?	Yes

Privacy Policy

Link	https://www.arlo.com/en-us/about/privacy-policy/default.aspx
Specific to device?	No
Readable?	Yes
What data they log	Name, email address, billing information, country, telephone number, information on interest, hobbies, gender, age, video footage, customer support, payment information, job applications, cookies, personal information from Facebook, third party personal information, IP address. geolocation, device identifiers, system and application software, browser and traffic information, product performance and usage.
What data they don’t log	n/a
Can you delete your data?	Yes if in California, EEA, or Switzerland
Third-party sharing policies	Shares information with third parties.

Surveillance

Log camera device/ app footage	Yes
Log microphone device/ app	Yes
Location tracking device/ app	Yes

Parental Controls

Are there parental controls?	No

Company History

Any security breaches/ surveillance issues in past?	No
Did they do anything to fix it?	n/a

Additional Security Features

Anything like privacy shutters, privacy zones, etc.?	No