LifeLock Privacy Report
LifeLock lost the majority of its points due to two major areas: its privacy policy and its history with the law. The company logs information like the user’s IP address and geolocation along with device data, sharing it with third parties. As well, LifeLock has had to pay millions to the U.S. government for not protecting customer data properly and for false advertising.
Encryption
| In Transit | Yes |
| At rest? | Yes |
| All network communications and capabilities? | Yes |
Security Updates
| Automatic, regular software/ firmware updates? | No |
| Product available to use during updates? | Yes |
Passwords
| Mandatory password? | Yes |
| Two-Factor authentication? | Yes |
| Multi-Factor authentication? | Yes, but only for primary account holder |
Vulnerability Management
| Point of contact for reporting vulnerabilities? | security@nortonlifelock.com |
| Bug bounty program? | No |
Privacy Policy
| Link | https://www.nortonlifelock.com/us/en/privacy/ |
| Specific to device? | No |
| Readable? | Yes |
| What data they log | Member/subscriber information like contact details including name, mailing address, email address, phone number and member credentials, credit card and payment data, social security number, driver’s license number, date of birth, age, gender, IP address/geolocation, cookies, device ID |
| What data they don’t log | n/a |
| Can you delete your data? | Yes |
| Third-party sharing policies | Shares information with third-parties |
Surveillance
| Log camera device/ app footage | n/a |
| Log microphone device/ app | n/a |
| Location tracking device/ app | No |
Parental Controls
| Are there parental controls? | No |
Company History
| Any security breaches/ surveillance issues in past? | Yes |
| Did they do anything to fix it? | Yes |
Additional Security Features
| Anything like privacy shutters, privacy zones, etc.? | n/a |