Ring Alarm Security Kit Privacy Report

Privacy Rating
6.0
/10
The Ring Alarm security system.  - Product Header Image

When it comes to privacy, Ring has had its share of bad press. Headlines like “Ring security cameras gave employees full access to customer footage”1 and “men indicted for hacking a dozen Ring cameras”2 haven’t inspired confidence. Recently, however, Ring has made policy changes and security updates to earn our trust. Ring Alarm users can count on multi-factor authentication, end-to-end encryption, and privacy zones to protect their personal information.

Privacy Update: On January 24, 2024, Ring announced it would no longer allow law enforcement to request security footage through the Neighbors app.3

Encryption

In Transit Yes
At rest? Yes
All network communications and capabilities? Yes

Security Updates

Automatic, regular software/ firmware updates? No
Product available to use during updates? Yes

Passwords

Mandatory password? Yes
Two-Factor authentication? Yes
Multi-Factor authentication? Yes

Vulnerability Management

Point of contact for reporting vulnerabilities? Contact via HackerOne
Bug bounty program? Yes

Privacy Policy

Link https://ring.com/privacy-notice
Specific to device? No
Readable? Yes
What data they log Contact information like name, phone number, email and postal address, account information, payment information, geolocation of mobile device, Wi-Fi network information, social media handles, cookies, IP address, types of devices connected to services, web browser, language preferences, dates and times of website or app visits, video, audio, and environmental data.
What data they don’t log n/a
Can you delete your data? Yes
Third-party sharing policies Shares information with third parties.

Surveillance

Log camera device/ app footage Yes
Log microphone device/ app Yes
Location tracking device/ app Yes

Parental Controls

Are there parental controls? No

Company History

Any security breaches/ surveillance issues in past? Yes
Did they do anything to fix it? Yes

Additional Security Features

Anything like privacy shutters, privacy zones, etc.? Can set up privacy zones
Citations
  1. ABC News. (2023). Ring security cameras gave every employee ‘full access' to all customer video for years: FTC.
    abcnews.go.com/Technology/ring-security-cameras-gave-employee-full-access-customer/story?id=99737142

  2. The Verge. (2022). Two men indicted for hacking a dozen Ring cameras and livestreaming swatting attacks.
    theverge.com/2022/12/20/23517973/ring-doorbells-swatting-yahoo-email-arrest

  3. Ring. (2024). Ring Announces New Neighbors App Features, Sunsets Request for Assistance Post.
    blog.ring.com/about-ring/ring-announces-new-neighbors-app-features-sunsets-request-for-assistance-post/