Surfshark Privacy Report

Privacy Rating
Surfshark Connected to VPN  - Product Header Image

Surfshark earned a high privacy rating due to its encryption methods, regular software updates, two-factor authentication and strict logging policy. The company doesn’t keep any information about the user’s web activities or device IP addresses; rather, it only collects the information needed to uphold the account like the user’s email address and payment information. However, Surfshark lost points for its lack of multi-factor authentication, although users can opt-in to two-factor authentication.


In Transit Yes
At rest? Yes
All network communications and capabilities? Yes

Security Updates

Automatic, regular software/ firmware updates? Yes
Product available to use during updates? No


Mandatory password? Yes
Two-Factor authentication? Yes, must opt in
Multi-Factor authentication? No

Vulnerability Management

Point of contact for reporting vulnerabilities?
Bug bounty program? No

Privacy Policy

Specific to device? No
Readable? Yes
What data they log Email address, billing info, diagnostic reports, google analytics/advertising Ids in apps
What data they don’t log Traffic or use of its Virtual Private Network service on any platform. We do not track user activities outside of our Site, nor do we track the website browsing or connection activities of users who are using our Services.
Can you delete your data? Yes, if you are a resident of California
Third-party sharing policies Can opt out of third-party pixels that use cookies. Third parties leveraged for customer feedback, fraud detection, email, ETL, payment, cart abandonment, blog hosting, app crash info, and support tickets.


Log camera device/ app footage n/a
Log microphone device/ app n/a
Location tracking device/ app No

Parental Controls

Are there parental controls? No

Company History

Any security breaches/ surveillance issues in past? Yes
Did they do anything to fix it? No

Additional Security Features

Anything like privacy shutters, privacy zones, etc.? n/a