In our assessment of CyberGhost, we’ll walk you through all the features that the company has to offer. We’ll even tell you specifically why we liked them, just in case you aren’t a VPN pro like us. To start, we’ll go through pricing options and break down exactly what you’ll be getting with those hard-earned dollars. Then, we’ll wrap it all up and go over some of the questions we get most often.
CyberGhost Subscription Options
Let’s kick things off by starting with the bottom line.
We know that no matter how great a VPN is, pricing matters a lot. We’ve laid out the options that CyberGhost offers its prospective customers, ranging from a one-month to an 18-month subscription. For the lower commitment month-to-month option, CyberGhost charges $12.99, the highest monthly cost. However, if we wanted to maximize our savings, we would have signed up for the 18-month contract. This would have cost us just $2.79 per month, which is less than what we spend on coffee every day! If neither of those options is suitable for you, never fear as there is a middle ground offering of six months for $7.99 per month.
|One Month||Six Months||18 Months|
|Total Amount Billed||$12.99||$47.94||$49.50|
Additionally, a student discount is available for those who are able to verify student status via Student Beans. The cost of the student offering is $2.75 per month, and you’ll have to sign on to a year-long contract.
CyberGhost also has a referral program set up where we would get an additional 90 days of protection for each friend we referred to CyberGhost.
What’s Included In A CyberGhost Subscription
We’d get the same product no matter which time-frame we opted for. Here’s exactly what would be included in each subscription:
- Hidden and shared IP addresses
- 256-bit AES encryption
- Can encrypt web traffic even on public Wi-Fi
- 6,300 servers in 90 countries
- Ability to stream Netflix, along with other streaming services like Hulu and Prime Video
- Automatic kill switch
- Can connect up to seven devices simultaneously
- Unlimited bandwidth and traffic
- OpenVPN IKEv2 and WireGuard protocols
- DNS and IP leak protection
- 24/7 live chat support team
Watch Out: Streaming services like Netflix are always making updates so that VPNs are blocked from their streaming service. That means that while we were able to access Netflix at the time we tested CyberGhost, that might not always be the case.
There are also add-ons available for an additional cost. If we wanted a dedicated IP address, instead of sharing one with other users, we could upgrade and pay an additional $5 per month. CyberGhost also offers a one-year subscription to PassCamp, a cloud-based password manager, for a flat fee of $9.99.
We had a wide variety of options for paying for CyberGhost, including Visa, Mastercard, American Express, PayPal, and Bitcoin.
Is There a Free-Trial Period or Money-Back Guarantee?
CyberGhost does offer a free-trial period, but it’s only 24 hours. We liked that they didn’t charge our card or take any of our information before letting us give it a try, but 24 hours isn’t very much time to get a thorough understanding of the service and how it fits into our life. However, CyberGhost also offers a 45-day money-back guarantee for their longer subscription commitments. For a month-to-month contract, on the other hand, we would have been able to take advantage of a 15-day money-back guarantee. If we didn’t like what we signed up for, we would have had the opportunity to ask for our money back, no questions asked.
How Can I Cancel My Subscription?
If for some reason you are not pleased with CyberGhost’s service, log on to your CyberGhost account and navigate to “My subscriptions” on the account dashboard. Once you are there, you simply click “Turn auto-renewal off,” and you’ll be good to go! Remember, CyberGhost offers a money-back guarantee, so if you are still within the timeframe to get a full refund, make sure you take advantage.
Our Favorite Features
CyberGhost has a lot to offer; we’ve summarized our favorite features below.
- Headquartered in Romania: Where a VPN is headquartered has a big impact on how they do business. It determines whether or not the company falls under Five Eyes, Nine Eyes, or Fourteen Eyes, which are surveillance alliances that apply to certain countries. CyberGhost is headquartered in Romania, which is not included in these alliances, so CyberGhost can never be forced to give up our data to the government, something we would never want to happen.
- Great customer service: CyberGhost offers a 24/7 live chat with super responsive customer service specialists. They were quick and patient in answering all the questions we had about their payment options.
- Affordability: We spend a lot of time looking at VPNs, so we know a good deal when we see it. $2.79 a month is definitely on the lower end of the cost spectrum, and even their most expensive monthly offering of $12.99 per month won’t break the bank.
- Kill switch: A kill switch shuts down all of the apps and web activity we have going on in the unlikely event that the VPN fails. While this didn’t happen while we were testing out CyberGhost, we like to prepare for the worst and were glad we didn’t have to worry about our activity being exposed, even if it was only for a moment.
- Expansive network: CyberGhost offers 5,544 servers in 112 locations spanning 90 countries, so when they tell us they have a global presence, they’re not kidding around. The closer we are to a server, the faster our Internet experience will be, so the more servers we have, the greater chance we have of a superior browsing experience. Additionally, if we logged in to another server in, say, the U.K., we would be able to view the Internet as if we were physically there, opening up whole new worlds (literally) of information and entertainment.1
Pro Tip: Lots of VPN companies will tout a “zero logging” policy. While some VPN companies log more information than others, all VPN companies log at least some information, even if it’s very minimal. That’s why we go through companies’ privacy policies and let you know exactly what is getting logged, and what isn’t.
- Strong encryption: CyberGhost uses AES-256 encryption, which is the gold standard for encryption on the market. We go even deeper into privacy and security in our full review of CyberGhost, if you want to learn more.
- Shared and anonymized IP addresses: When we connected to the Internet through CyberGhost, we shared an IP address with other “Ghosties,” which is what CyberGhost calls its customers. This feature makes it really difficult for hackers to pin down our activity to us, specifically, should they get past other security measures in place. CyberGhost also added an option to get a dedicated IP address for an additional $5 per month, in the event that we weren’t willing to share.
- Ability to torrent: We torrented files and shared them directly with our colleagues using the VPN just by clicking the “Torrent Anonymously” button. It couldn’t have been easier, and the files for our video reviews transferred to our team members without a hitch.
- Can Watch Netflix: As much as we love fitness, we love the couch more, and with the couch comes Netflix. For us, being able to stream our favorite TV shows and movies is non-negotiable, and luckily, we were able to watch Netflix while connected to CyberGhost.
- Widely compatible: We used CyberGhost on all of our different devices, browsers and gaming systems. That consisted of Windows, macOS, Linux, iOS, Android, Chrome, Firefox, Amazon Fire TV Stick, Android TV, Apple TV, Xbox One, Xbox 360, PlayStation 3 and PlayStation 4. While CyberGhost was versatile in what software and hardware it was compatible with, it also earned the second-place slot in our competition for the best VPN for Chrome, second only to formidable opponent ExpressVPN. It also ranked in our top five best VPNs for Fire TV Stick.
- Can connect up to seven devices at the same time: We tend to go from screen to screen, so it’s important that our protection isn’t interrupted, since that’s the whole point of a VPN,2 after all. From our phones to our laptops to our tablets to even our Fire TV Stick, we never want our web activity of any kind to be exposed to surveillance.
Never Fear: We only have to purchase one subscription in order to connect up to seven devices to CyberGhost, which is the average with most VPN services. Once we made the initial subscription, we just needed to download the appropriate apps and login to our account on our various devices.
CyberGhost is a great VPN that can go toe-to-toe with its pricier competitors. It covered all the necessities of a VPN, like a secure Internet connection that protected our web activity without sacrificing too much of our Internet speed, and their sprawling network of servers gave us lots of options for connectivity. In addition to nailing the basics, we loved that we could stream The Office for as long as we wanted on Netflix, and were relieved that we weren’t subject to government surveillance while using the VPN. In addition, the service had friendly and quick customer service representatives operating their chat feature, and we connected the VPN to our variety of devices without any headaches at all.
The one thing that we wished CyberGhost had that it doesn’t offer is split tunneling, where we could use both public and private Internet connections at the same time. Additionally, CyberGhost logs more of our information than we would ideally want. They track our name, address, email, username and payment information, which is standard for a VPN company. However, they also kept our IP address when using the VPN, though they mentioned that they store that information anonymously, as well as what country we’re in, what browser and device we used, and when we used the VPN. They didn’t keep track of anything related to our web traffic, or what we exactly did while we were using the VPN.
All things considered, as one of the most affordable quality VPNs on the market, it’s hard to say no to CyberGhost and we’d highly recommend it to our readers.
Frequently Asked Questions
- Does CyberGhost keep logs?
Yes, CyberGhost does keep some logs. The service tracked the country we used the VPN in, what time we used it as well as our account information, like our names, emails, and our payment information. However, it didn’t log the IP addresses of our connected devices nor our web traffic.
- Does CyberGhost work with Netflix?
Yes, CyberGhost works with Netflix. We were able to access the streaming service and watch all our favorite shows when using the app, but as a heads up, Netflix frequently alters their software to try to dodge VPNs, so this might not always be the case.
- Does CyberGhost have a kill switch?
Yes, CyberGhost has a kill switch that can’t be turned off.
- Does CyberGhost work with FireTV Stick?
Yes, CyberGhost works with Fire TV Stick, as well as Android TV and Apple TV.
- Does NordVPN have a kill switch?
Yes, NordVPN has a kill switch that is always switched on. In the iOS app, the kill switch disabled Internet access for the whole system, not just shut down applications.
New York Times. (2018). How to Travel to (and Around) China, From VPNs to T.P.
The Guardian. (2012). Using a VPN to protect your web use.