ExpressVPN FAQs: What You Need to Know

Your most frequently asked questions about the most popular VPN

  • Based in British Virgin Islands, so not subject to international surveillance alliances’ jurisdiction
  • Over 2,000 servers in 148 locations
  • Split tunneling available
ExpressVPN
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If you know of one VPN, it’s most likely ExpressVPN. Since it launched in 2009, it has become one of the most commonly used and best-reviewed VPNs on the market. It’s so good, in fact, that we named it our best VPN overall.

But after testing out ExpressVPN multiple times throughout the years, we’ve received tons of reader questions about it, from its pricing to what it does in the first place. We’ve answered the most commonly asked questions below.

ExpressVPN App
ExpressVPN App

  1. How much is ExpressVPN?

    Here’s how much a ExpressVPN subscription costs, although you can save money with ExpressVPN Black Friday deals or year-round ExpressVPN deals:

    Term length in months 1 6 12
    Monthly cost $12.95 $9.99 $8.32
    Total amount billed $12.95 $59.95 $99.95

    TIP: For the most VPN savings, sign up for 12 months to pay only $8.32 a month. Although the total amount billed is higher, over the course of a year, you’ll save $55.45 when compared to the flexible, month-to-month option.

  2. Is ExpressVPN free?

    ExpressVPN is not a free VPN or a free-trial VPN. Rather, you’ll need to pay for a subscription. However, if you cancel within 30 days, you could get your money back, as ExpressVPN offers a 30-day money-back guarantee.

  3. How do I cancel ExpressVPN?

    You won’t need to contact ExpressVPN’s support team to cancel. Rather, to cancel your VPN service if you paid with a credit card or PayPal:

    1. Open the ExpressVPN official website.
    2. Sign in to your account.
    3. Click Subscriptions.
    4. Click Manage Settings.
    5. Click Automatic Renewal.
    6. Turn off Automatic Renewal.
    7. Click Confirm.

    If you paid with BitPay or Paymentwall, however, your subscription won’t renew automatically at the end of your billing period, so there’s no need to cancel anything.

  4. Is ExpressVPN safe?

    ExpressVPN is safe, as you can see in our ExpressVPN review. The company itself is based in the British Virgin Islands, which is not part of any surveillance alliances.1 That means that no government agency can force ExpressVPN to give it customers’ data.

    On top of that, ExpressVPN is a no-log VPN, meaning it doesn’t save users’ IP addresses or web activity. Instead, ExpressVPN encrypts this data using AES-256, the current industry standard in encryption, although ExpressVPN lacks split tunneling, which means that a VPN runs the data through encryption multiple times.

    However, if the VPN connection fails, ExpressVPN has a network lock feature, otherwise known as a kill switch, that will shut down all web apps and browsers to maintain your privacy.

  5. How do I use ExpressVPN?

    To use ExpressVPN:

    1. Sign up for an account on the ExpressVPN website, inputting your payment information.
    2. Download the ExpressVPN app on your device.
    3. Sign in.
    4. Connect to one of the server locations.
  6. What is ExpressVPN?

    ExpressVPN is a virtual private network that encrypts users’ web activity and IP addresses while they’re connected to a VPN server. ExpressVPN has apps for Windows, Macs, iOS devices, Android devices, Linux devices, Blackberry devices, routers, and Kindles, plus browser extensions for Chrome, Firefox, and Safari. As a company, ExpressVPN is based in the British Virgin Islands and was launched in 2009.

  7. Does ExpressVPN keep logs?

    ExpressVPN does not log where a user goes online or their device’s IP address. The only information that the ExpressVPN connection logs is:

    1. Name
    2. Email address
    3. Payment information
    4. Anonymous crash diagnostics
    5. If you use MediaStraemer for Apple TV or a similar device that’s not compatible with VPNs, the IP address of your device
    6. Aggregate sum of data transferred in MB
    7. App and app versions
    8. Successful connections
  8. How does ExpressVPN work?

    ExpressVPN works by creating an encrypted tunnel between the VPN client and the internet service provider, or ISP. All of the user’s web activity travels through the tunnel before reaching the ISP, and ExpressVPN encrypts it using AES-256. This means that the ISP can’t see the user’s online activity or their IP address.

    NOTE: Like all other VPNs, ExpressVPN’s encryption may result in slightly slower download and upload speeds, as well as more latency. To minimize slowdowns, connect to an ExpressVPN server nearby.2

  9. Who owns ExpressVPN?

    ExpressVPN is an independent company and does not have a parent company. The official name of the company that produces ExpressVPN is Express VPN International Ltd, according to its terms of service.

  10. Does ExpressVPN work with Netflix?

    Yes, ExpressVPN works with Netflix.

  11. Is ExpressVPN legal?

    ExpressVPN is legal in countries where VPNs are legal, like the United States. However, not all countries allow VPNs, so in countries like China or Russia, ExpressVPN is illegal.

  12. Where is ExpressVPN located?

    The headquarters of ExpressVPN is located in the British Virgin Islands.

  13. Does Hulu work with ExpressVPN?

    Yes, Hulu works with ExpressVPN.

  14. How many devices can you install ExpressVPN on?

    You can install ExpressVPN on an unlimited number of devices. However, you’ll only be able to connect to the VPN on five devices at a time.

  15. Can you use ExpressVPN on Xbox?

    Yes, you can use ExpressVPN on Xbox.

  16. Can you use ExpressVPN on Playstation?

    Yes, you can use ExpressVPN on Playstation.

  17. Can you use ExpressVPN on a Firestick?

    Yes, you can use ExpressVPN on an Amazon Firestick.

    ExpressVPN Kill Switch
    ExpressVPN Kill Switch

Summary

And that about sums it up for your common questions about ExpressVPN. To learn more, read our comparison of the two top VPNs: NordVPN and ExpressVPN. Or, for more information, read our NordVPN FAQs or our VPN buying guide. You’re sure to find a VPN that works for you and your family, whether you need an Android VPN, iOS VPN, Mac VPN, or Windows VPN.

Citations
  1. Yale Law School. (2018). Newly Disclosed Documents on the Five Eyes Alliance and What They Tell Us about Intelligence-Sharing Agreements.
    law.yale.edu/mfia/case-disclosed/newly-disclosed-documents-five-eyes-alliance-and-what-they-tell-us-about-intelligence-sharing

  2. ExpressVPN. (2021). ExpressVPN's VPN server locations.
    expressvpn.com/vpn-server