SimpliSafe Privacy Report
SimpliSafe’s recent improvements have increased its privacy rating dramatically. The company encrypts customer data in transit, at rest and through all network communications and capabilities. And although their security system has been hacked in the past, the company took measures to address it and even added privacy shutters to its indoor cameras.
Encryption
| In Transit | Yes |
| At rest? | Yes |
| All network communications and capabilities? | Yes |
Security Updates
| Automatic, regular software/ firmware updates? | Yes |
| Product available to use during updates? | Yes |
Passwords
| Mandatory password? | Yes |
| Two-Factor authentication? | Yes |
| Multi-Factor authentication? | Yes |
Vulnerability Management
| Point of contact for reporting vulnerabilities? | security@simplisafe.com |
| Bug bounty program? | Yes |
Privacy Policy
| Link | https://simplisafe.com/privacy-policy |
| Specific to device? | No |
| Readable? | Yes |
| What data they log | Name, address, email address, telephone number, demographic information, payment information, how many children and adults living where alarm is installed, if location is a business, home or apartment, emergency contacts, IP address, browser type, computer or device type (brand name, model name), operating system, Internet service provider |
| What data they don’t log | Location, facial recognition information |
| Can you delete your data? | No |
| Third-party sharing policies | Shares information with third parties. |
Surveillance
| Log camera device/ app footage | Yes |
| Log microphone device/ app | Yes |
| Location tracking device/ app | Yes |
Parental Controls
| Are there parental controls? | Yes |
Company History
| Any security breaches/ surveillance issues in past? | Yes |
| Did they do anything to fix it? | Yes |
Additional Security Features
| Anything like privacy shutters, privacy zones, etc.? | Yes, SimpliSafe’s indoor camera and video doorbell provide an LED light indicator whenever they are recording or being viewed live. The indoor camera also features a visible stainless steel privacy shutter that audibly clicks open when recording and audibly clicks closed when not recording. |